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- Tasks: Serve customers in our café and maintain high visitor standards at RSPB South Stack.
- Company: Join a passionate team making a difference for nature at RSPB.
- Benefits: Flexible part-time hours, great team environment, and the chance to make an impact.
- Why this job: Be part of a mission-driven organisation while gaining valuable customer service experience.
- Qualifications: GCSE Maths and English or equivalent; enthusiasm and excellent communication skills required.
- Other info: We welcome diverse applicants and offer support throughout the application process.
The predicted salary is between 11 - 16 £ per hour.
Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for 2 enthusiastic and hard-working people to work in our café, welcome visitors and maintain visitor standards at RSPB South Stack. Our café and visitor offer is a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.
Responsibilities
- Duties will include working in our café serving customers and helping to maintain the high visitor standards of our busy visitor operation.
- You will be able to communicate well with our visitors and offer excellent levels of customer care.
Role and shift patterns: work via rotas; part-time role including weekend and bank holiday working.
Role Details
- Role 1: 8 hour contract working Wednesday & Thursday with an additional 4 contracted hours during peak season on a Friday.
- Role 2: 8 hours contract working Tuesday & Friday with an additional 4 contracted hours during peak season on a Monday.
- Flexibility to cover additional shifts is essential as part of this role.
Essential skills, knowledge and experience
- GCSE Maths and English or equivalent.
- Enthusiastic approach to work.
- Excellent verbal communications skills.
- Ability to manage and respond to customer needs and feedback.
- Cash handling.
- Be able to work effectively as part of a supportive and positive team.
- To demonstrate a clear understanding of food hygiene.
- Ability to work on your own initiative and under pressure.
- To consistently deliver the highest standard of customer service.
Desirable skills, knowledge and experience
- Experience of working at a catering environment/visitor attraction.
- An intermediate Food Hygiene level 2 certificate, although training will be given.
- Knowledge of health and safety in the workplace.
- Confident in the use of tills and payment processes, training will be given.
Additional Information
The world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.
Part-Time Seasonal Centre Assistants x 2 (Fixed-Term) employer: The Rspb
Contact Detail:
The Rspb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Seasonal Centre Assistants x 2 (Fixed-Term)
✨Tip Number 1
Get to know the RSPB South Stack vibe! Before your interview, check out their website and social media. Understanding their mission and values will help you connect with the team and show you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will help you shine during the interview and demonstrate that you can deliver the fantastic service they’re looking for.
✨Tip Number 3
Be flexible and ready to adapt! Since this role requires covering additional shifts, highlight your willingness to jump in when needed. It shows you’re a team player and ready to support the café during busy times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Part-Time Seasonal Centre Assistants x 2 (Fixed-Term)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our café and visitor experience.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention any relevant experience in catering or customer service, as this will help us see why you’re a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at The Rspb
✨Know Your Customer Service Basics
Since this role is all about delivering fantastic customer service, brush up on the key principles of great service. Think about how you can make a visitor's experience memorable and be ready to share examples of how you've done this in the past.
✨Familiarise Yourself with the RSPB
Do a bit of homework on the RSPB and its mission. Understanding their commitment to nature and conservation will help you connect your answers to their values during the interview. Plus, it shows genuine interest!
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and food hygiene. Practise your responses so you can answer confidently and clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Enthusiasm
Let your passion for the role shine through! Whether it's your love for nature or your eagerness to provide excellent service, enthusiasm can set you apart. Be sure to express why you want to work at RSPB South Stack specifically.
