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- Tasks: Join our café team and deliver top-notch customer service while assisting with daily operations.
- Company: RSPB, a leading conservation charity in the UK, dedicated to protecting wildlife.
- Benefits: Flexible part-time hours, work in a beautiful nature reserve, and gain valuable experience.
- Why this job: Make a difference in a stunning environment while developing your skills in hospitality.
- Qualifications: Enthusiastic attitude, good communication skills, and a passion for customer care.
- Other info: Great opportunity for career growth in a supportive and inclusive workplace.
The predicted salary is between 11 - 13 £ per hour.
Our busy catering operation at Newport Wetlands Reserve is looking for a catering assistant to join the team. We are seeking an individual who can deliver the highest standards of customer care and assist with the day-to-day running of the café operation, in line with set RSPB procedures and routines. Newport Wetlands is a special area for wildlife, lying between the Severn estuary and the river Usk. It is one of the most important areas of wetland habitat in Wales, providing a haven for wildlife on the edge of the city and is a popular visitor attraction. The RSPB manages the visitor facilities, which include the café with reserve views.
Responsibilities
- Assist with the day-to-day running of the café operation and deliver high standards of customer care in line with RSPB procedures.
- Work during the day, weekends, and Bank Holiday periods as essential.
Essential skills, knowledge and experience
- Enthusiastic approach to work
- High understanding of the principles of food hygiene
- Excellent verbal and written communication skills
- Problem-solving skills and ability to work on own initiative
- Ability to manage and respond to customer needs and feedback
- Experience of working in a target-driven/pressured environment
- Experience of working on the till, card machine, and cashing up
- Ability to work as part of a team
Desirable skills, knowledge and experience
- Experience of working at a café/bar/pub
- Till operation and payment handling
- Knowledge of food and food service skills
- Computer skills
Employment details
This is a Permanent, Part-Time role for 9 hours per week, increasing to 13 hours in busy weeks and/or to cover holiday.
Application process and contact
We are looking to conduct interviews for this position as soon as possible. For further information please contact Emma.Riddiough@rspb.org.uk. Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received. As part of this application, you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Equal opportunity and guidance
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.
Centre Assistant (Part Time) in Nash employer: The Rspb
Contact Detail:
The Rspb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Assistant (Part Time) in Nash
✨Tip Number 1
Get to know the café and its vibe! Visit Newport Wetlands Reserve, grab a coffee, and chat with the staff. This will give you a feel for the place and help you tailor your approach when you apply.
✨Tip Number 2
Show off your customer care skills during the interview! Think of examples from past jobs where you went above and beyond for customers. We want to see that enthusiasm and problem-solving ability shine through!
✨Tip Number 3
Be ready to discuss food hygiene knowledge! Brush up on the basics and be prepared to talk about how you ensure high standards in a busy café environment. It’s a key part of the role, so let’s make sure you’re on point!
✨Tip Number 4
Apply through our website! It’s the best way to get your application noticed. Plus, if you have any questions or need support, don’t hesitate to reach out. We’re here to help you land that job!
We think you need these skills to ace Centre Assistant (Part Time) in Nash
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Centre Assistant and how your skills match up. This will help you tailor your CV and cover letter to show us why you're the perfect fit!
Show Off Your Customer Care Skills: Since this role is all about delivering top-notch customer care, make sure to highlight any relevant experience in your application. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that enthusiasm!
Keep It Clear and Concise: When writing your CV and cover letter, keep things clear and to the point. Use bullet points where possible and avoid long paragraphs. We want to see your skills and experience shine through without having to sift through loads of text!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, it shows us that you're keen on joining our team at Newport Wetlands Reserve!
How to prepare for a job interview at The Rspb
✨Know Your Customer Care Basics
Since this role is all about delivering top-notch customer care, brush up on the principles of excellent service. Think about times you've gone above and beyond for a customer and be ready to share those stories during your interview.
✨Show Off Your Food Hygiene Knowledge
Understanding food hygiene is crucial in a café setting. Familiarise yourself with basic food safety practices and be prepared to discuss them. You might even want to mention any relevant training or certifications you have!
✨Demonstrate Team Spirit
This job requires teamwork, so think of examples where you've successfully worked as part of a team. Highlight how you contribute positively to group dynamics and how you handle challenges together.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare a couple of scenarios where you faced a challenge in a busy environment and explain how you tackled it. This will show your ability to think on your feet!
