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- Tasks: Lead a team to deliver exceptional food and beverage experiences at our nature reserve café.
- Company: Join the RSPB, a leading conservation charity in a beautiful natural setting.
- Benefits: Enjoy a competitive salary, career development, and the chance to work in nature.
- Why this job: Make a real impact while connecting visitors with nature in a vibrant café environment.
- Qualifications: Experience in catering management and a passion for customer service.
- Other info: Permanent role with opportunities for growth in a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic, confident and highly organised individual to take on the role of Food and Beverage Manager at our Old Moor nature reserve in the Dearne Valley. The cafe is located in our award-winning visitor centre, situated in a semi-rural landscape in South Yorkshire. RSPB Old Moor is a well-visited nature reserve popular with the birding community and families alike, featuring a cafe, shop and thriving events programme supporting our visitors to connect with nature.
About the Role
To lead the delivery of all food and beverage elements, creating an exemplar customer experience, with the aim to maximise the income and profit of the RSPB cafe.
Main Duties (Non-Exhaustive)
- Lead, coach and develop a team of staff and volunteers to deliver excellent customer service.
- Oversee the day-to-day running of the cafe, ensuring a high-quality offer and smooth operation.
- Manage rotas and resources effectively to support team performance and service delivery.
- Deliver against financial targets by managing budgets, costs and commercial performance.
- Ensure effective merchandising and stock control to maximise income.
- Work collaboratively with the wider visitor operations and internal support teams.
- Ensure compliance with all relevant policies, including food hygiene, health and safety, and operational procedures.
- A natural leader who can influence, motivate and inspire people at all levels.
- Customer focused with an ability to deliver exemplar customer service experience, including the ability to manage and respond to customer needs and feedback.
- Sound understanding of systems and procedures necessary to run a commercial catering operation including stock management systems and analysing and interpreting financial data.
- Knowledge of merchandising and selling principles i.e. upselling and add-on sales.
- Ability to plan and prioritise workloads.
- Problem solving skills and ability to work on own initiative.
- Able to build and maintain strong working relationships.
- Experience of managing and delivering targets and KPIs for a catering business.
Desirable Skills, Knowledge and Experience
- Experience of working at a visitor attraction.
- Appropriate Catering Qualification e.g. NVQ Catering.
- Proven track record of managing a successful catering operation.
- Excellent verbal and written communications skills and computer literacy skills.
- GCSE Maths and English or equivalent.
This is a permanent/full-time post working 37.5 hours per week. Please note that occasional Sunday working will be required.
Food And Beverage Manager in Barnsley employer: The Rspb
Contact Detail:
The Rspb Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food And Beverage Manager in Barnsley
✨Tip Number 1
Network like a pro! Reach out to people in the food and beverage industry, especially those who have worked at visitor attractions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm shine through. Share your passion for customer service and how you can create an amazing experience for visitors at the cafe.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios in a busy cafe environment. This will show that you can think on your feet and manage challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Food And Beverage Manager in Barnsley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and beverage management shine through. We want to see how excited you are about creating an amazing customer experience at our cafe!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in catering and customer service. We love seeing how your skills align with the role of Food and Beverage Manager, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at RSPB Old Moor.
How to prepare for a job interview at The Rspb
✨Know Your Venue
Before the interview, take some time to research the Old Moor nature reserve and its cafe. Familiarise yourself with its history, visitor demographics, and any recent events or initiatives. This will show your genuine interest in the role and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Food and Beverage Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, motivating, and developing staff. Be ready to discuss your approach to creating a positive work environment and delivering excellent customer service.
✨Demonstrate Financial Acumen
Since managing budgets and financial targets is crucial for this role, brush up on your knowledge of financial data analysis and stock management systems. Be prepared to discuss how you've previously maximised income and controlled costs in a catering operation, as this will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the cafe, such as handling customer complaints or managing busy periods. Practising your responses will help you articulate your problem-solving skills and ability to prioritise workloads effectively.