Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate dispatch and customer service, ensuring smooth logistics and exceptional client communication.
- Company: Join RS Express Ltd., a dynamic courier and transportation team in Winnipeg.
- Benefits: Starting at $20 CAD per hour with flexible hours and a supportive work environment.
- Why this job: Be the key contact for customers and drivers, solving problems and making a real impact.
- Qualifications: 3 years of customer service experience; logistics knowledge is a plus.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 15600 - 20800 £ per year.
RS Express Ltd. is currently seeking a Dispatch and Customer Service Coordinator to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced, high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly.
If you enjoy problem-solving, collaborating with dispatch and drivers, and being a key point of contact for customers — we’d love to hear from you.
Key Responsibilities- Handle inbound and outbound phone calls and email correspondence with clients in a professional and timely manner.
- Maintain accurate client records, including inventory details, shipment and order requests, and customer concerns.
- Serve as a primary point of contact for dispatcher questions, clarifications, and day-to-day operational support.
- Provide backup coverage for dispatchers and customer service representatives during absences, meetings, or peak periods, including monitoring after-hours calls and late driver returns.
- Assist with scheduling deliveries and coordinating logistics between customers and drivers.
- Maintain a strong working knowledge of fleet operations, including driver assignments, fleet availability, and role responsibilities.
- Monitor customer calls in real time and ensure prompt communication regarding delays, cancellations, or service changes.
- Support general office duties as assigned.
- Participate in team meetings to share feedback and contribute to continuous operational improvements.
- Minimum 3 years of experience in a customer service role; experience in transportation or logistics is considered a strong asset.
- Demonstrated ability to work with logistics and delivery software, with adaptability to new systems and technology.
- Excellent English communication skills, both written and verbal.
- Strong problem-solving, decision-making, and organizational skills.
- High attention to detail and a strong sense of accountability.
- Professional work ethic with a customer-focused mindset.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word.
- Ability to obtain a satisfactory Criminal Record Check (at the employee’s expense).
- Legally eligible to work in Canada.
- Full-time position: 40 hours per week, Monday to Friday, 8:00 a.m. – 4:30 p.m., with flexibility for staggered start times as required.
- In-office role, reporting to the Operations Manager.
- Extended periods of sitting and computer work.
- Occasional filing and office organization requiring standing, walking, bending, and reaching.
- Periodic work in the yard to meet with drivers, as operational needs arise.
Wage: starting at $20.00 per hour, with consideration given to relevant qualifications and experience.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.
Dispatch and Customer Service Coordinator in Plymouth employer: The RS Group
Contact Detail:
The RS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch and Customer Service Coordinator in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. You never know who might have a lead on the perfect Dispatch and Customer Service Coordinator role.
✨Tip Number 2
Prepare for those interviews! Research RS Express Ltd. and come armed with questions about their operations. Show them you’re not just another candidate, but someone genuinely interested in their team.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at RS Express Ltd. Plus, it shows you’re serious about joining their team.
We think you need these skills to ace Dispatch and Customer Service Coordinator in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dispatch and Customer Service Coordinator role. Highlight your relevant experience in customer service and logistics, and show us how you can thrive in a fast-paced environment.
Show Off Your Communication Skills: Since this role involves a lot of communication with clients and team members, let your written application reflect your excellent English skills. Use clear and professional language, and don’t forget to proofread for any typos!
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles, especially in customer service or logistics. This will show us you're ready for the dynamic nature of the job.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at The RS Group
✨Know Your Stuff
Before the interview, make sure you understand the logistics and customer service aspects of the role. Familiarise yourself with common dispatch software and be ready to discuss how your previous experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients and team members, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past, as this will demonstrate your strong communication abilities.
✨Problem-Solving Scenarios
Be prepared to tackle hypothetical scenarios during the interview. Think about challenges you might face in dispatching or customer service and how you would approach them. This shows that you can think on your feet and are ready for the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
