At a Glance
- Tasks: Deliver top-notch customer service and assist visitors at the RZSS Edinburgh Zoo.
- Company: Join a vibrant team at RZSS Edinburgh Zoo during our exciting Giant Lanterns event.
- Benefits: Earn £12 per hour with flexible hours, including evenings and weekends.
- Other info: Great opportunity for career growth and to enhance your skills in a dynamic setting.
- Why this job: Be part of a fun environment while making a positive impact on visitor experiences.
- Qualifications: Good grades in English and Maths, plus experience in retail or customer service.
Job Description
We have a number of exciting temporary opportunities for Visitor Experience Assistants / Retail Sales Assistants (up to 10 positions, 5 in each role) to help us with our Giant Lanterns event and over our peak Winter period.
Variable hours are available, including both evening and weekend shifts, please state your preference when applying, as to which position you would like to apply for. Salary is £12 per hour.
Visitor Experience Assistant/Retail Sales Assistant:
Providing a first-class service experience to all visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Provide information and assistance and ensuring an environment that is engaging and well maintained.
Some of the things you’ll do:
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards
- Ensure all front of house areas and other outlets or experiences across the site are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed
- Operate admissions and/or retail systems efficiently and effectively to both sell and upsell products
- Operate the tills efficiently and assist with the counting and recording of monies to agreed standards
- Respond to unexpected situations in a professional manner and seek advice and support from line manager when required
- Act as a responsible driver for on-site visitor transport on a rostered basis (if applicable)
- Occasionally provide assistance in other operational areas such as events
- Building on previous experience, share ideas and suggestions to increase revenue, enhance experience and minimise impact on the environment
- Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements
- Perform other reasonable duties and projects for RZSS as directed by your Manager
What we’re looking for:
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning skills and attention to detail.
- Experience in use of electronic cash till
- Engaging customers empathetically to link or upsell our products.
- Providing first-class customer care and service, including dealing with customer queries.
- Previous work in a range of visitor experience and/or retail activities.
Please see the role profiles for further information on what the role involves and essential/desirable criteria.
Visitor Experience/Retail Sales Assistants x 10 in Edinburgh employer: The Royal Zoological Society Of Scotland
Joining the RZSS Edinburgh Zoo as a Visitor Experience/Retail Sales Assistant offers you the chance to be part of a vibrant team dedicated to providing exceptional service in a unique environment. With flexible working hours, including evenings and weekends, you can enjoy a rewarding role that not only enhances your customer service skills but also allows for personal growth and development within a supportive and engaging work culture. Experience the joy of connecting with visitors while contributing to conservation efforts in one of Scotland's most beloved attractions.
Contact Details:
The Royal Zoological Society Of Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience/Retail Sales Assistants x 10 in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RZSS Edinburgh Zoo. Understanding their values and what they stand for will help you connect better during your chat. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and your previous experience. Role-play with a friend or in front of the mirror to boost your confidence and nail those answers.
✨Tip Number 3
Dress the part! For a role in visitor experience, you want to look approachable and professional. Choose an outfit that’s smart but comfortable, so you can focus on showcasing your personality and skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Visitor Experience/Retail Sales Assistants x 10 in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for customer service shine through! We want to see how excited you are about providing a first-class experience to our visitors at the RZSS Edinburgh Zoo.
Tailor Your Application:Make sure to customise your application for the Visitor Experience/Retail Sales Assistant role. Highlight any relevant experience you have in customer service or retail, and don’t forget to mention your availability for evening and weekend shifts!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Visitor Experience/Retail Sales Assistant role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities listed. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class customer service, be prepared to share specific examples of how you've excelled in similar situations. Think of times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to engage with visitors effectively.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle unexpected situations, as these are common in visitor experience roles. Prepare by thinking of scenarios where you had to think on your feet or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Express Your Passion for the Role
Let your enthusiasm shine through during the interview! Talk about why you want to work at RZSS Edinburgh Zoo and what excites you about the Giant Lanterns event. Showing genuine passion can set you apart from other candidates and make a lasting impression on the interviewers.
