At a Glance
- Tasks: Deliver top-notch customer service and assist visitors at Highland Wildlife Park.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Enjoy a competitive salary, 34 days annual leave, and discounts on retail and catering.
- Other info: Flexible hours with opportunities for career growth and a fun work environment.
- Why this job: Be part of a mission to protect nature while gaining valuable retail experience.
- Qualifications: Good grades in English and Maths, plus a passion for customer service.
The predicted salary is between 24804 - 24804 £ per year.
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you’ll contribute to our mission:
- Providing a first-class sales and customer service experience to all visitors at RZSS Highland Wildlife Park by providing information and assistance and ensuring an environment that is engaging and well maintained.
Some of the things you’ll do:
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
- Operate retail systems efficiently and effectively to both sell and upsell products.
- Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
- Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
- Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.
What we’re looking for:
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning skills and attention to detail.
- Engaging customers empathetically to link or upsell our products.
- Use of electronic cash till.
- Providing first-class customer care and service, including dealing with customer queries.
- Previous work in a range of retail activities.
What you’ll get in return:
- Starting salary of £15,875 pro rata based on 24 hours per week (FTE £24,804 per annum).
- Fixed Term for a period of 4 months, to help us cover our busy summer period.
- 24 hr working week (may require some weekend/evening working).
- 34 days annual leave (will be pro rata for part time).
- Discount in both retail/catering.
- Access to a healthcare plan.
- Access to Employee Assistance Programme (EAP), that provides 24-hour counselling and support, including health, legal, finance, wellbeing and family advice.
- Employer contributory pension scheme.
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
If this role excites you and aligns with your career aspirations, click APPLY now. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and disclosure check. Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as soon as possible. The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
Retail Sales Assistant (Fixed Term - 4 months) in Kingussie employer: The Royal Zoological Society Of Scotland
The Royal Zoological Society of Scotland (RZSS) is an exceptional employer, offering a unique opportunity to work in a vibrant environment dedicated to wildlife conservation. With a strong focus on employee wellbeing, RZSS provides generous benefits including a competitive salary, extensive annual leave, and access to a healthcare plan, all while fostering a supportive culture that encourages personal and professional growth. Working at the Highland Wildlife Park not only allows you to engage with nature but also offers staff membership perks, making it a rewarding place for those passionate about conservation and customer service.
Contact Details:
The Royal Zoological Society Of Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant (Fixed Term - 4 months) in Kingussie
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Royal Zoological Society of Scotland. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing first-class service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! When heading to your interview, make sure you look smart and presentable. A neat appearance shows that you take the opportunity seriously and are ready to represent the RZSS in a professional manner.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Sales Assistant (Fixed Term - 4 months) in Kingussie
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to create a positive experience for customers, just like we do at RZSS!
Be Detail-Oriented:Since attention to detail is key in this role, mention specific examples where your accuracy made a difference. Whether it’s handling cash or merchandising products, we love seeing that you care about the little things!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We appreciate when candidates show they’ve done their homework.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know Your Customer Service Standards
Familiarise yourself with the customer service standards of the Royal Zoological Society of Scotland. Think about how you can demonstrate a proactive and helpful attitude during the interview. Prepare examples from your past experiences where you provided excellent customer service.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail roles and how they relate to this position. Highlight any experience you have with operating tills, upselling products, or maintaining a clean and engaging environment. Specific examples will help you stand out!
✨Demonstrate Your Numerical Skills
Since accurate numerical reasoning is key for this role, brush up on your basic maths skills. You might be asked to solve simple calculations or discuss how you handle cash transactions. Practising these skills beforehand will boost your confidence.
✨Engage with Empathy
Think about how you can connect with customers on a personal level. Prepare to discuss how you would handle customer queries or complaints empathetically. Showing that you understand the importance of customer engagement will resonate well with the interviewers.
