At a Glance
- Tasks: Deliver top-notch customer service and maintain a vibrant retail environment at RZSS Highland Wildlife Park.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Enjoy a competitive salary, generous leave, discounts, and free entry to zoos for you and your friends.
- Other info: Flexible hours with opportunities for career growth in a fun, engaging setting.
- Why this job: Be part of a mission to protect nature while gaining valuable retail experience.
- Qualifications: Good grades in English and Maths, plus a passion for customer service.
The predicted salary is between 24804 - 24804 £ per year.
About us The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you’ll contribute to our mission:
- Providing a first-class sales and customer service experience to all visitors at RZSS Highland Wildlife Park by providing information and assistance and ensuring an environment that is engaging and well maintained.
Some of the things you’ll do:
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
- Operate retail systems efficiently and effectively to both sell and upsell products.
- Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
- Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
- Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.
What we’re looking for:
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning skills and attention to detail.
- Engaging customers empathetically to link or upsell our products.
- Use of electronic cash till.
- Providing first-class customer care and service, including dealing with customer queries.
- Previous work in a range of retail activities.
What you’ll get in return:
- Starting salary of £15,875 pro rata based on 24 hours per week (FTE £24,804 per annum).
- Fixed Term for a period of 4 months, to help us cover our busy summer period.
- 24 hr working week (may require some weekend/evening working).
- 34 days annual leave (will be pro rata for part time).
- Discount in both retail/catering.
- Access to a healthcare plan.
- Access to Employee Assistance Programme (EAP), that provides 24-hour counselling and support, including health, legal, finance, wellbeing and family advice.
- Employer contributory pension scheme.
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
If this role excites you and aligns with your career aspirations, click APPLY now. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and disclosure check. Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010. Please see the role profile for further information on what the role involves and essential/desirable criteria.
Retail Sales Assistant (Fixed Term - 4 months) in Highland employer: The Royal Zoological Society Of Scotland
The Royal Zoological Society of Scotland is an exceptional employer, offering a vibrant work culture that prioritises wildlife conservation and customer engagement. Employees benefit from a supportive environment with opportunities for personal growth, generous annual leave, and unique perks such as free entry to Edinburgh Zoo and Highland Wildlife Park. Join us in making a meaningful impact while enjoying a fulfilling role in a beautiful location.
Contact Details:
The Royal Zoological Society Of Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant (Fixed Term - 4 months) in Highland
✨Tip Number 1
Get to know the Royal Zoological Society of Scotland! Familiarise yourself with their mission and values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about wildlife conservation.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers empathetically. Role-play with a friend or family member to get comfortable with upselling products in a friendly way.
✨Tip Number 3
Be ready to showcase your numerical skills! Brush up on operating tills and handling cash. You might even want to practice some quick maths to ensure you can handle transactions smoothly during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at RZSS and contributing to their amazing work.
We think you need these skills to ace Retail Sales Assistant (Fixed Term - 4 months) in Highland
Some tips for your application 🫡
Show Your Passion for Wildlife:When you're writing your application, let your love for wildlife and conservation shine through. We want to see that you care about our mission at RZSS and how you can contribute to it!
Highlight Customer Service Skills:Make sure to emphasise any previous experience in customer service. We’re all about providing first-class service, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Retail Sales Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know Your Stuff About RZSS
Before the interview, do a bit of homework on the Royal Zoological Society of Scotland. Understand their mission and values, especially their focus on wildlife conservation. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or handled a tricky situation. This is key for a Retail Sales Assistant, so make sure you highlight these moments!
✨Practice Your Numerical Skills
Since the role involves operating tills and handling money, brush up on your numerical reasoning skills. You might be asked to demonstrate how you would handle cash transactions or manage stock levels, so being confident with numbers will definitely give you an edge.
✨Be Ready to Engage with Customers
Think about how you can create a welcoming environment for visitors. Prepare to discuss how you would engage customers empathetically and upsell products. Role-playing scenarios can help you feel more comfortable and ready to impress during the interview.
