At a Glance
- Tasks: Deliver top-notch customer service and maintain a vibrant retail environment at Highland Wildlife Park.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Enjoy a competitive salary, 34 days annual leave, and discounts on retail and catering.
- Other info: Flexible hours with opportunities for career growth and a fun work atmosphere.
- Why this job: Be part of a mission to protect nature while gaining valuable retail experience.
- Qualifications: Good grades in English and Maths, plus a passion for customer engagement.
The predicted salary is between 24804 - 24804 £ per year.
About us
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you'll contribute to our mission
Providing a first-class sales and customer service experience to all visitors at RZSS Highland Wildlife Park by providing information and assistance and ensuring an environment that is engaging and well maintained.
Some of the things you'll do:
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
- Operate retail systems efficiently and effectively to both sell and upsell products.
- Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
- Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
- Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.
What we're looking for:
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning skills and attention to detail.
- Engaging customers empathetically to link or upsell our products.
- Use of electronic cash till.
- Providing first-class customer care and service, including dealing with customer queries.
- Previous work in a range of retail activities.
What you'll get in return:
- Starting salary of £15,875 pro rata based on 24 hours per week (FTE £24,804 per annum).
- Fixed Term for a period of 4 months, to help us cover our busy summer period.
- 24 hr working week (may require some weekend/evening working).
- 34 days annual leave (will be pro rata for part time).
- Discount in both retail/catering.
- Access to a healthcare plan.
- Access to Employee Assistance Programme (EAP), that provides 24-hour counselling and support, including health, legal, finance, wellbeing and family advice.
- Employer contributory pension scheme.
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
If this role excites you and aligns with your career aspirations, click APPLY now. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and disclosure check.
Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as soon as possible.
The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010. Please see the role profile for further information on what the role involves and essential/desirable criteria.
Locations
Retail Sales Assistant (Fixed Term - 4 months) in Highland, Kingussie employer: The Royal Zoological Society Of Scotland
The Royal Zoological Society of Scotland is an exceptional employer, offering a unique opportunity to work in a vibrant environment dedicated to wildlife conservation. With a strong focus on employee wellbeing, you will enjoy generous benefits such as a competitive salary, extensive annual leave, and access to a healthcare plan, all while contributing to a mission that values nature and community engagement. Join us at the Highland Wildlife Park, where you can grow your skills in retail and customer service while being part of a passionate team committed to making a difference.
Contact Details:
The Royal Zoological Society Of Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant (Fixed Term - 4 months) in Highland, Kingussie
✨Tip Number 1
Get to know the Royal Zoological Society of Scotland! Familiarise yourself with their mission and values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about wildlife conservation.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers empathetically. Remember, they want someone who can provide that first-class experience, so be ready to share examples from your past retail experiences.
✨Tip Number 3
Brush up on your numerical reasoning skills! Since you'll be operating tills and handling money, make sure you're comfortable with basic maths. You might even want to practice some quick calculations to impress them during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at RZSS. Don’t wait too long; they’re looking to fill this role quickly!
We think you need these skills to ace Retail Sales Assistant (Fixed Term - 4 months) in Highland, Kingussie
Some tips for your application 🫡
Show Your Passion for Wildlife:When you're writing your application, let your love for wildlife and conservation shine through. We want to see that you care about our mission at RZSS and how you can contribute to it!
Highlight Customer Service Skills:Make sure to emphasise any previous experience in customer service. We’re all about providing first-class service, so share examples of how you've gone above and beyond for customers in the past.
Be Detail-Oriented:Since attention to detail is key in this role, ensure your application is free from typos and errors. We appreciate a well-organised and clear application that reflects your numerical reasoning skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process quickly. We can’t wait to hear from you!
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know Your Customer Service Standards
Familiarise yourself with the customer service standards of the Royal Zoological Society of Scotland. Think about how you can demonstrate a proactive and helpful attitude during the interview. Prepare examples from your past experiences where you provided excellent customer service.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail roles and how they relate to this position. Highlight any specific achievements, like upselling products or maintaining high standards in a retail environment. This will show that you understand the importance of sales in a zoo setting.
✨Brush Up on Numerical Skills
Since you'll be operating tills and handling money, it’s crucial to demonstrate your numerical reasoning skills. Practice some basic maths problems and be prepared to discuss how you ensure accuracy when dealing with cash transactions.
✨Engage with Empathy
Think about how you can connect with customers on an emotional level. Prepare to share instances where you’ve engaged customers empathetically, especially in challenging situations. This will highlight your ability to create a welcoming environment for visitors.
