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- Tasks: Support Edinburgh Zoo's Giant Lanterns event by providing excellent customer service and maintaining a welcoming environment.
- Company: Join the Royal Zoological Society of Scotland, a wildlife conservation charity with a passion for nature.
- Benefits: Earn £12.24 per hour with flexible hours during evenings and weekends.
- Why this job: Be part of an exciting outdoor event and make a difference in wildlife conservation.
- Qualifications: Good grades in English and Maths, plus experience in customer service.
- Other info: Opportunity to share ideas and contribute to a positive visitor experience.
Job Description
About usÂ
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.
Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature. Â
Join us this winter as an Events Assistant at Edinburgh Zoo!
The role predominantly supports the delivery of Edinburgh Zoo's Giant Lanterns event launching in November 2025 – February 2026. This is an outdoor post, paying £12.24 per hour, with variable hours available at evenings and weekends. Â
How you you’ll contribute to our mission:
In this role you will provide a first-class customer service to visitors attending Edinburgh Zoo’s Events and experiences providing information and assistance to visitors and ensuring that the events and experiences are taking place in an environment that is engaging and well maintained.
Some of the things you’ll do:
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times.
- Act as a point of contact for visitors at the event and escalate any feedback to the Event duty manager
- Ensure the event area is maintained to the highest standard and all areas are clean and clear.
- Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.??
- Occasionally provide assistance in other operational areas (wider events and experiences at the zoo)
- Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.
- Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
What we’re looking for:
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning and attention to detail
- Engaging customers empathetically to link or upsell our products.
- Providing first-class customer care and service, including dealing with customer queries.
- Previous use of electronic cash till.
- Experience of providing first-class customer care and service, including dealing with customer queries.Â
- Previous work in a range of visitor experience activities
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and Basic Disclosure check
The Royal Zoological Society of Scotland is an equal opportunities employer.  Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.Â
Please see the role profiles for further information on what the role involves and essential/desirable criteria.
Interviews expected to be held:Â Thursday 30 October 2025
Events Assistant (Seasonal) employer: The Royal Zoological Society Of Scotland
Contact Detail:
The Royal Zoological Society Of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Assistant (Seasonal)
✨Tip Number 1
Get to know the company! Research the Royal Zoological Society of Scotland and their mission. When you understand their values, you can tailor your conversations during interviews to show how you fit into their vision.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing first-class service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories in your interview.
✨Tip Number 3
Be proactive! If you get the chance, visit Edinburgh Zoo before your interview. Familiarise yourself with the layout and current events. This will not only impress your interviewers but also help you feel more comfortable in the environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Events Assistant (Seasonal)
Some tips for your application 🫡
Show Your Passion for Wildlife: When writing your application, let your love for wildlife and conservation shine through. We want to see that you’re not just looking for a job, but that you genuinely care about the mission of RZSS and the experiences we provide at Edinburgh Zoo.
Highlight Customer Service Skills: Make sure to emphasise any previous experience you have in customer service. We’re all about providing first-class service, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Events Assistant role. Remember, attention to detail is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know Your Stuff
Familiarise yourself with the Royal Zoological Society of Scotland and their mission. Understand the significance of wildlife conservation and how Edinburgh Zoo contributes to this. This knowledge will help you connect your answers to their values during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you dealt with difficult customers or went above and beyond to ensure a positive experience. This is crucial for the Events Assistant role!
✨Be Ready for the Unexpected
Since the role involves responding to unexpected situations, think of scenarios where you had to think on your feet. Be ready to discuss how you handled challenges in previous jobs, especially in a busy environment like an event.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This shows your interest in the role and the organisation. You might ask about the types of events they host or how they measure visitor satisfaction. It’s a great way to demonstrate your enthusiasm!