Visitor Assistant/Retail Sales Assistant (Band A) (Seasonal) in Edinburgh

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature. We have a number of exciting temporary opportunities for Visitor Assistants / Retail Sales Assistants (up to 5 positions) to help us over our peak Summer period. Variable hours are available, including weekend shifts, please state your preference when applying, as to which position you would like to apply for. Salary is £12.72 per hour.

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards. Some of the things you’ll do:

• Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
• Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
• Operate admissions systems efficiently and effectively to both sell and upsell products.
• Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
• Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.
• Act as a responsible driver for on-site visitor transport on a rostered basis.
• Ensure all front of house areas (car park, members gate, vehicle gate) are maintained to the highest standard, ensuring tickets, leaflets and information are regularly replenished, all areas are clean and clear, all posters and signs are presented as directed.
• Occasionally provide assistance in other operational areas including retail.
• Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.
• Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
• Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.
• Perform other reasonable duties and projects for RZSS as directed.

What we’re looking for:

• Good achievement in standard grades (or equivalent), including English and Mathematics.
• Accurate numerical reasoning skills and attention to detail.
• Experience in use of electronic cash till.
• Providing first-class customer care and service, including dealing with customer queries.
• Previous work in a range of visitor experience activities.

What you’ll get in return:

• Starting salary of £12.72 per hour.
• Flexible working week (will require some weekend working).
• Discount in both retail/catering.

If this role excites you and aligns with your career aspirations, click APPLY now. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and Disclosure Check. Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications, as soon as possible. The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010. Please see the individual role profiles for further information on what the role involves and essential/desirable criteria. Interviews are expected to take place 9th/10th June 2026.