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- Tasks: Process memberships and adoptions while delivering top-notch customer service.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Competitive salary, generous leave, discounts, and access to healthcare support.
- Why this job: Make a difference in wildlife conservation while gaining valuable experience.
- Qualifications: Good grades in English and maths, plus strong customer service skills.
- Other info: Enjoy free entry to Edinburgh Zoo and Highland Wildlife Park with staff membership.
The predicted salary is between 23868 - 24378 £ per year.
About us The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
How you’ll contribute to our mission You will process and contribute to all RZSS membership and adoption administrative, financial and sales activities, ensuring income is processed accurately and on time, whilst providing high levels of customer service to all stakeholders.
Some of the things you’ll do:
- Accurately process membership and adoption applications and renewals, adhering strictly to deadlines and in full compliance with GDPR requirements.
- Use and maintain membership and adoption databases to securely upload, extract and process data.
- Ensure all queries (email, phone, face-to-face) are answered within a reasonable timeframe and with first-class customer care.
- Provide high levels of customer service to both internal and external customers.
- Provide ad hoc admin support where required, e.g. post duties, mailings, donation processing.
- Responsibility for regular processing of sponsorship packages for development team.
- Create adoption pack materials using database exports, assembling the packs and processing the postage, including post-Brexit international postage processes.
What we’re looking for:
- Good achievement in standard grades (or equivalent), including English and maths.
- Competent in the use of Microsoft Office (Word, Excel, Outlook).
- Fast and accurate typing and inputting skills.
- Providing first class customer care and service, including dealing with customer complaints.
- Skilled in communicating constructively with customers by phone, email and face to face.
What you’ll get in return:
- Starting salary of £23,868 or £24,378 (offer based on experience) with future salary progression up to £24,888 per annum.
- 37.5hr working week (may require some weekend working).
- 34 days annual leave (pro rata).
- Discount in both retail/catering.
- Access to a healthcare plan.
- Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, well-being and family advice.
- Employer contributory pension scheme.
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
If this role excites you and aligns with your career aspirations, click APPLY now. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and Basic Disclosure check. Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as soon as possible. The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
Membership Assistant in Edinburgh employer: The Royal Zoological Society Of Scotland
Contact Detail:
The Royal Zoological Society Of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Assistant in Edinburgh
✨Tip Number 1
Get to know the RZSS mission inside out! When you’re chatting with them, show your passion for wildlife conservation and how you can contribute. It’s all about connecting your values with theirs.
✨Tip Number 2
Practice your customer service skills! Whether it’s a mock interview or just chatting with friends, make sure you can demonstrate how you handle queries and complaints like a pro. They’ll love hearing about your experiences!
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel! Being able to talk confidently about how you’ve used these tools in past roles will set you apart. Maybe even prepare a few examples of how you’ve managed data effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in wildlife conservation.
We think you need these skills to ace Membership Assistant in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Membership Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since providing first-class customer care is key, share specific examples of how you've handled customer queries or complaints in the past. This will help us see your ability to communicate effectively and maintain high service standards.
Be Accurate and Organised: Attention to detail is crucial for processing applications and data. Double-check your application for any typos or errors, and make sure it’s well-structured. We love a neat and tidy submission!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know Your Stuff
Before the interview, make sure you understand the Royal Zoological Society of Scotland's mission and values. Familiarise yourself with their work in wildlife conservation and how the Membership Assistant role contributes to that. This will show your genuine interest and help you connect your skills to their goals.
✨Showcase Your Customer Service Skills
Since this role involves providing first-class customer care, prepare examples of how you've handled customer queries or complaints in the past. Think about specific situations where you went above and beyond to ensure customer satisfaction, as this will demonstrate your ability to excel in this area.
✨Be Data Savvy
As a Membership Assistant, you'll be working with databases and processing applications. Brush up on your Microsoft Office skills, especially Excel, and be ready to discuss any experience you have with data management. If you can, bring examples of how you've used these tools effectively in previous roles.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific tasks related to the job, like processing membership applications or dealing with post-Brexit international postage. Think through these scenarios beforehand and be ready to explain your thought process and how you would ensure accuracy and compliance with GDPR.