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- Tasks: Engage visitors with exciting talks and activities at Edinburgh Zoo.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Competitive salary, generous leave, discounts, and free entry to zoos for you and your friends.
- Why this job: Make a real difference in wildlife conservation while having fun and meeting new people.
- Qualifications: Good grades in English or similar experience, plus a passion for customer service.
- Other info: Flexible part-time roles available with great opportunities for personal growth.
The predicted salary is between 23868 - 23868 £ per year.
About us
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
We have four vacancies for this fixed term, seasonal role:
- One for a 7 month contract to start Monday 23rd March - Saturday 31 October (part time 30 hrs per week, 5 out of 7 days including weekends).
- Three for a 3 month contract to start Monday 1 June - Monday 31 August (part time 30 hrs per week, 5 out of 7 days including weekends).
The role involves providing a first-class service to visitors to RZSS Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
Some of the things you will do include:
- Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards.
- Engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision.
- Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date.
- Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development.
- Work closely across relevant teams to deliver and support an agreed range of activities and events.
- Support the wider discovery and learning team in their engagement activities.
- Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
What we are looking for:
- Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role.
- Knowledge and understanding of what makes five-star customer service.
- First-class customer service skills, including interpersonal skills and ability to engage with a wide range of individuals.
- Ability to adapt and tailor delivery of messages to diverse audiences.
- Confident presentation skills about animals, their welfare and care.
What you will get in return:
- Starting salary of £23,868 (pro rata).
- 30 hr week, working 5 out of 7 days including weekends.
- 34 days annual leave (pro rata).
- Discount in both retail/catering.
- Access to a healthcare plan.
- Employer contributory pension scheme.
- Staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
For further information on what the role involves and essential/desirable criteria, please see the ‘related documents’ section under the site location map. Closing date is midnight Friday 13 February. Interview date will be on Wednesday 25 February. Start date to be Monday 23 March (7 month contract), and Monday 1 June (3 month contract).
Discovery Ambassador in Edinburgh employer: The Royal Zoological Society Of Scotland
Contact Detail:
The Royal Zoological Society Of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Discovery Ambassador in Edinburgh
✨Tip Number 1
Get to know RZSS inside out! Familiarise yourself with their conservation efforts and the animals they care for. This knowledge will not only help you in interviews but also show your genuine passion for their mission.
✨Tip Number 2
Practice your presentation skills! Since you'll be delivering talks and engaging with visitors, it’s crucial to be confident and clear. Try rehearsing in front of friends or family to get comfortable with your delivery.
✨Tip Number 3
Show off your customer service skills! Think of examples from past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your ability to provide first-class service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the RZSS team. Don’t miss out on this opportunity!
We think you need these skills to ace Discovery Ambassador in Edinburgh
Some tips for your application 🫡
Show Your Passion for Nature: When you're writing your application, let your love for wildlife and conservation shine through! We want to see how much you value nature and how that aligns with our mission at RZSS. Share any relevant experiences or activities that showcase your enthusiasm.
Highlight Your Customer Service Skills: Since this role is all about providing first-class customer service, make sure to emphasise your interpersonal skills. We’re looking for examples of how you've engaged with diverse audiences and handled queries in a positive way. This will show us you can create a welcoming environment for our visitors!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the specific requirements of the Discovery Ambassador role. Mention how your skills and experiences directly relate to what we’re looking for, especially around delivering engaging talks and activities.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know Your Stuff About RZSS
Before the interview, dive deep into the Royal Zoological Society of Scotland's mission and conservation efforts. Familiarise yourself with their projects and the animals in their care. This knowledge will not only impress your interviewers but also show your genuine passion for wildlife conservation.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-class customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handled difficult situations or engaged with diverse audiences, as this will highlight your interpersonal skills.
✨Practice Your Presentation Skills
As a Discovery Ambassador, you'll be delivering talks and presentations. Prepare a short, engaging talk about an animal or conservation topic that excites you. Practising this will help you feel more confident during the interview and demonstrate your ability to communicate effectively.
✨Be Ready to Adapt
The role requires tailoring messages to different audiences, so think about how you can adjust your communication style based on who you're speaking to. During the interview, showcase your flexibility and willingness to adapt by discussing past experiences where you successfully engaged with varied groups.
