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- Tasks: Engage visitors with fun talks, tours, and activities at Highland Wildlife Park.
- Company: Join the Royal Zoological Society of Scotland, dedicated to wildlife conservation.
- Benefits: Enjoy 34 days of annual leave, a healthcare plan, and discounts at retail/catering.
- Why this job: Be an RZSS ambassador, connect people with nature, and make a real impact.
- Qualifications: Degree-level education or equivalent experience in customer service and public engagement.
- Other info: Full-time seasonal role with salary progression and free entry to various UK zoos.
The predicted salary is between 24407 - 25017 £ per year.
Job Description
This is a 5 month, fixed term, seasonal, full time (37.5 hours per week) role at Highland Wildlife Park
The role
Providing a first-class service to visitors to the Royal Zoological Society of Scotland (RZSS) Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. Delivering an innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
Some of the things you’ll do:
- Provide first-class customer service by maintaining a positive, welcoming environment, initiative-taking and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g., daily answering visitor queries and undertaking public talks, tours, and activities – providing a personal, knowledgeable, and positive level of service
- Act as an RZSS ambassador in accordance with the charity’s core values.
- Create dynamic, informative, engaging, and fun talks to capture the hearts and minds of our visitors – creating deeper connections with nature.
- Working with your manager to contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation
- Engage with and support a diverse range of visitors and audiences, ensuring your message is engaging, consistent with team objectives and in line with RZSS’ mission and vision
- Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g., attending team meetings, accessing team brief.
What we’re looking for:
- Educated to degree level in relevant subject or equivalent experience
- First-class customer service, e.g., interpersonal skills and ability to engage with a wide range of individuals, e.g., the public, internally and externally.
- Ability to adapt and tailor delivery of often complex messages to diverse audiences
- Experience of delivering conservation and scientific messages through public engagement
- Engaging customers empathetically to provide information, engage and deal with queries
What you’ll get in return:
- Starting salary between £24,407 – £25,017 pro rata (offer based on experience)
- 37.5hr working week
- 34 days annual leave (pro rata)
- Discount in both retail/catering
- Access to a healthcare plan
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
The closing date for this role will be midnight Sunday 23 March
Interviews will be held at Highland Wildlife Park on Monday 7 April
Start date to be week commencing 2 June
Discovery Ranger - Highland Wildlife Park employer: The Royal Zoological Society Of Scotland
Contact Detail:
The Royal Zoological Society Of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Discovery Ranger - Highland Wildlife Park
✨Tip Number 1
Familiarize yourself with the Royal Zoological Society of Scotland's mission and conservation efforts. This knowledge will help you engage authentically with visitors and demonstrate your commitment to their values during the interview.
✨Tip Number 2
Practice delivering engaging talks or presentations about wildlife and conservation topics. This will not only boost your confidence but also showcase your ability to communicate complex messages effectively, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of RZSS or similar organizations. They can provide valuable insights into the company culture and expectations, helping you tailor your approach during the application process.
✨Tip Number 4
Prepare examples from your past experiences that highlight your customer service skills and ability to engage diverse audiences. Being able to share specific stories will make you stand out as a candidate who can deliver first-class service.
We think you need these skills to ace Discovery Ranger - Highland Wildlife Park
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Discovery Ranger position. Understand the key responsibilities and required skills, such as customer service excellence and the ability to engage diverse audiences.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer service, public engagement, or conservation. Use specific examples that demonstrate your ability to connect with visitors and deliver engaging talks or activities.
Show Your Passion for Conservation: Make sure to convey your enthusiasm for wildlife conservation and education in your cover letter. Discuss why you are passionate about the mission of RZSS and how you can contribute to their goals.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the role. Use keywords from the job description to ensure your application stands out and aligns with what RZSS is looking for.
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know Your Audience
Understand the diverse range of visitors you will engage with. Tailor your communication style to connect with different audiences, ensuring your message is clear and engaging.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your first-class customer service experience. Be ready to discuss how you've successfully handled visitor queries and created positive experiences in previous roles.
✨Demonstrate Passion for Conservation
Familiarize yourself with RZSS's conservation work and the species in their collection. Show your enthusiasm for wildlife and conservation during the interview to align with the organization's mission.
✨Be Creative and Engaging
Think of innovative ideas for talks and activities that could excite visitors. Share any past experiences where you successfully engaged an audience, showcasing your ability to create dynamic and informative content.
