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- Tasks: Engage visitors with exciting talks and activities at Edinburgh Zoo.
- Company: Join RZSS, a leader in wildlife conservation and visitor engagement.
- Benefits: Enjoy 34 days annual leave, discounts, and free entry to zoos.
- Why this job: Be part of a mission to protect nature while delivering top-notch customer service.
- Qualifications: Good grades in English or similar experience in customer service required.
- Other info: Flexible contracts available; part-time and full-time roles starting mid-April and June.
The predicted salary is between 23400 - 26000 £ per year.
We have four vacancies for this fixed term, seasonal, role.
- One for a 7 month contract to start mid April (part time 30 hrs per week).
- Three for a 3 month contract to Start June (full time 37.5 hrs per week).
The role
Providing a first-class service to visitors to RZSS Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
Some of the things you'll do
- Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature.
- Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
- Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS’ mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities.
- Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief.
- Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation.
- Work closely across relevant teams to deliver and support an agreed range of activities and events
- Support the wider discovery and learning team in their engagement activities.
- Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
What we're looking for:
- Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role
- Knowledge and understanding of what makes five-star customer service
- First-class customer service, e.g. interpersonal skills and ability to engage with a wide range of individuals, e.g. the public, internally and externally.?
- Engaging customers empathetically to provide information, engage and deal with queries
What you’ll get in return:
- Starting salary of £23,400 (pro rata)
- 37.5hr or 30 hr working week
- 34 days annual leave (pro rata)
- Discount in both retail/catering
- Access to a healthcare plan
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.
Closing date is midnight Wednesday 19 March.
Interview date will be on Wednesday 2 April.
Start date to be Wednesday 16 April.
Discovery Ambassador - Edinburgh Zoo employer: The Royal Zoological Society Of Scotland
Contact Detail:
The Royal Zoological Society Of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Discovery Ambassador - Edinburgh Zoo
✨Tip Number 1
Familiarize yourself with RZSS's mission and vision. Understanding their conservation efforts and how they engage with the community will help you connect better with visitors and demonstrate your passion during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with a diverse range of people. Whether it's through volunteering or part-time work, gaining experience in providing excellent service will make you stand out as a candidate.
✨Tip Number 3
Prepare to discuss innovative ideas for visitor engagement. Think about creative activities or talks you could suggest that align with RZSS's goals, showing that you're proactive and ready to contribute from day one.
✨Tip Number 4
Stay updated on current events and developments in wildlife conservation. Being knowledgeable about recent news can help you answer visitor queries effectively and position you as a credible ambassador for RZSS.
We think you need these skills to ace Discovery Ambassador - Edinburgh Zoo
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Discovery Ambassador position. Understand the key responsibilities and the skills required, such as providing first-class customer service and engaging with visitors.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service or similar roles. Use specific examples that demonstrate your ability to engage with a diverse range of individuals and provide excellent service.
Show Your Passion for Conservation: Since the role is tied to RZSS's mission to protect and value nature, express your passion for conservation and wildlife. Mention any relevant knowledge or experiences that align with their vision.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description to show that you are a perfect fit for the role and understand what they are looking for.
How to prepare for a job interview at The Royal Zoological Society Of Scotland
✨Know the Mission and Vision
Make sure you understand RZSS's mission to protect, value, and love nature. Be prepared to discuss how your personal values align with this mission and how you can contribute to it as a Discovery Ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to provide first-class customer service. Highlight situations where you engaged with diverse audiences and resolved queries effectively.
✨Engage with Enthusiasm
During the interview, express your passion for engaging with visitors and communities. Share ideas on how you would create innovative and creative activities to enhance visitor experience at the zoo.
✨Stay Informed About Conservation Efforts
Familiarize yourself with RZSS's conservation work and the species in their collection. Being knowledgeable will not only help you answer questions but also show your commitment to the role and the organization.
