At a Glance
- Tasks: Engage with visitors, sell tickets, and manage our fudge shop in a vibrant environment.
- Company: Join the award-winning Royal Yacht Britannia team in Edinburgh.
- Benefits: Enjoy competitive pay, generous holiday, pension contributions, and staff discounts.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a passionate team and create memorable experiences for visitors.
- Qualifications: Customer-focused attitude, numeracy skills, and flexibility to work varied shifts.
The predicted salary is between 13.8 - 13.8 £ per hour.
Hours: 2-5 days (Full-time/Part-time)
Duration: Permanent
Pay: £13.80 per hour
The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 160-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.
Company benefits include:
- 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So, 20% potential contribution to your pension).
- 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum)
- Enhanced long service holiday entitlement
- Performance & loyalty payment scheme
- Employee Assistance Programme
- Complimentary tickets
- Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel
Britannia’s Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team. Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling tickets in our ticket office, working in our busy Shop and running our fudge shop, the NAAFI. Shifts are given to the team 4 weeks in advance and a variety of week and weekend work is required.
The ideal candidate will be enthusiastic, customer focused, with a positive can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous. If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?
Sales Assistant employer: The Royal Yacht Britannia
The Royal Yacht Britannia offers a unique and rewarding work environment as a five-star visitor attraction in Edinburgh, where employees are part of a dedicated team committed to excellence. With generous benefits such as a 10% employer pension contribution, enhanced holiday entitlement, and opportunities for performance bonuses, staff enjoy a supportive culture that values their contributions. The chance to engage with visitors in a vibrant setting, alongside a passionate team, makes this an exceptional place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Royal Yacht Britannia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Royal Yacht Britannia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Royal Yacht Britannia:Your cover letter is your chance to shine! Tell us why you want to work at The Royal Yacht Britannia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Royal Yacht Britannia!
How to prepare for a job interview at The Royal Yacht Britannia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
