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- Tasks: Serve guests with a smile and ensure they have an unforgettable experience.
- Company: Join the award-winning Royal Yacht Britannia and luxury Fingal hotel team.
- Benefits: Earn £10.90 per hour plus service charge, enjoy 33 days holiday, and more!
- Why this job: Be part of a five-star venue and create memorable moments for visitors.
- Qualifications: Previous hospitality experience and a positive, can-do attitude required.
- Other info: Flexible hours, staff discounts, and excellent career growth opportunities await!
The predicted salary is between 10 - 14 £ per hour.
Hours: Full and Part time available
Pay: £10.90 per hour + service charge (approx. £4 per hour)
The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II attracts circa 350,000 visitors a year from around the world and hosts circa 100 exclusive evening events per annum.
Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor's No.1 UK Attraction and the top 1% in the world in its category.
Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront and AA Hotel of the Year Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.
The Hospitality and Events department is now recruiting for a Waiter to join the team. Both The Royal Yacht Britannia and Fingal host exclusive evening dinner and drinks receptions, providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom. The role will include supporting the Food and Beverage team with many types of events within the Food and Beverage areas including the Tearoom, Bar, Breakfast Room, weddings, parties and large corporate events.
We are looking for an enthusiastic individual with previous experience working in a busy hospitality environment, who has a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.
Responsibilities will include:
- Greeting and guiding customers to their tables.
- Up-selling additional products when appropriate.
- Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
- Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Serving food and drinks orders.
- Arranging table settings and maintaining a tidy dining area.
- Delivering and collecting bill payments.
- Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
- Following all relevant health department regulations.
- Providing excellent customer service to guests.
Company benefits include:
- 10% employer pension contribution (no employee contribution).
- 33 days pro-rata annual holiday entitlement.
- Enhanced long service holiday entitlement.
- Life Assurance.
- Performance and loyalty payment scheme.
- Complimentary tickets.
- Employee Assistance Programme.
- Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
- Free car parking for staff.
- Uniform provided.
No agencies please.
Waiter in Edinburgh employer: The Royal Yacht Britannia
Contact Detail:
The Royal Yacht Britannia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter in Edinburgh
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around The Royal Yacht Britannia and Fingal. Familiarising yourself with the atmosphere and layout will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a waiter and how you'd handle them. Being able to demonstrate your problem-solving abilities during the interview can really set you apart from other candidates.
✨Tip Number 3
Dress to impress! Since this is a five-star venue, make sure you look smart and professional for your interview. First impressions matter, and we want to see that you understand the importance of presentation in hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and keen to join our fantastic team at The Royal Yacht Britannia and Fingal.
We think you need these skills to ace Waiter in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for the role and how you can bring a positive vibe to our team. Don’t be afraid to share a bit about yourself and why you’re excited to work with us at The Royal Yacht Britannia.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality. We love seeing how your past roles have prepared you for this position. Be specific about your skills, like customer service or working in busy environments, and relate them back to what we do here.
Keep It Professional: While we want to see your personality, it’s also important to keep things professional. Use clear language, check your spelling and grammar, and make sure your application is well-structured. A polished application shows us you care about the opportunity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our amazing company benefits!
How to prepare for a job interview at The Royal Yacht Britannia
✨Know the Venue Inside Out
Before your interview, take some time to research The Royal Yacht Britannia and Fingal. Familiarise yourself with their history, services, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
As a waiter, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to maintain a positive attitude under pressure.
✨Practice Your Order Taking
Since you'll be using POS software and taking orders, practice how you would take an order accurately and efficiently. You might even want to role-play with a friend to get comfortable with memorising orders and upselling products. This will help you feel more confident during the practical aspects of the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you arrive at the interview looking smart and professional. A polished appearance reflects your understanding of the five-star service expected at The Royal Yacht Britannia and Fingal, setting the right tone for your potential future role.
