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- Tasks: Serve guests at exclusive events and ensure a five-star experience.
- Company: Join the award-winning Royal Yacht Britannia and Fingal Hotel team.
- Benefits: Earn £13.45 per hour plus 10% service charge and enjoy great perks.
- Why this job: Be part of a historic venue and create memorable experiences for visitors.
- Qualifications: Previous hospitality experience and a positive, can-do attitude required.
- Other info: Flexible hours with both part-time and full-time roles available.
The predicted salary is between 13 - 16 £ per hour.
Part and full time roles available.
Hours: Weekend and evening shifts.
Pay: £13.45 per hour + 10% service charge.
The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 200 staff. This former floating palace of Queen Elizabeth II usually attracts over 300,000 visitors a year from around the world and would normally host circa 100 exclusive evening events per annum. Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction 2025.
Fingal Hotel is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront awarded Tripadvisor's No.1 UK Luxury Hotel, Tripadvisor's No.1 UK Small & Boutique Hotel and AA Hotel of the Year Scotland. Launched in January 2019, she has been transformed into an exquisite 22 cabin five-star hotel and exclusive use venue with the onboard Lighthouse Restaurant & Bar awarded 2 AA Rosettes.
The Hospitality and Events department is now recruiting for Hospitality Servers to join the team. Both The Royal Yacht Britannia and Fingal Hotel host exclusive evening dinner and drinks receptions, with the team also providing Britannia’s day visitors with light refreshments in our stunning Royal Deck Tearoom.
The role will include supporting the Food and Beverage Events team with many types of events within the Food and Beverage areas, including the Tearoom, Bar, weddings, parties and large corporate events. We are looking for enthusiastic individuals with previous experience working in a busy hospitality environment, who have a can-do, flexible and positive attitude, smart appearance and excellent communication skills. You will ensure that our visitors have a comfortable and enjoyable visit by delivering outstanding five-star customer service.
Responsibilities will include:
- Greeting and guiding customers to their tables.
- Up-selling additional products when appropriate.
- Taking accurate food and drinks orders, using a POS ordering software, order slips and memorisation.
- Checking customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Serving food and drinks orders.
- Arranging table settings and maintaining a tidy dining area.
- Delivering and collecting bill payments.
- Meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
- Following all relevant health department regulations.
- Providing excellent customer service to guests.
Company benefits include:
- 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
- 33 days pro-rata annual holiday entitlement.
- Enhanced long service holiday entitlement.
- Life Assurance.
- Performance and loyalty payment scheme.
- Complimentary tickets.
- Employee Assistance Programme.
- Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal Hotel.
- Free car parking for staff.
- Uniform provided.
To apply, please send your CV to recruitment@tryb.co.uk for the attention of Bruce MacBride and Sarah Telford or postal applications to: #J-18808-Ljbffr
Hospitality Servers employer: The Royal Yacht Britannia Trust
Contact Detail:
The Royal Yacht Britannia Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Servers
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around The Royal Yacht Britannia and Fingal Hotel. Familiarising yourself with the space will not only impress the hiring team but also help you feel more confident when discussing how you can contribute to their exceptional service.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for individuals with a positive attitude and great communication skills, so don’t be shy about sharing your passion for hospitality and customer service.
✨Tip Number 3
Practice makes perfect! Brush up on your food and drink knowledge, especially if you have experience in busy environments. Being able to confidently discuss menu items or suggest pairings can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly via our site. It’s a great way to ensure your CV gets into the right hands and shows that you’re genuinely interested in joining our fantastic team.
We think you need these skills to ace Hospitality Servers
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for hospitality and how you can bring a positive vibe to our team. Don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your CV: Make sure your CV is tailored to the Hospitality Servers position. Highlight any relevant experience in busy environments and showcase your customer service skills. We love seeing how your past roles have prepared you for this exciting opportunity!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to highlight your key skills and experiences without rambling. A well-structured application will definitely catch our eye!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need there. Plus, it shows us you’re keen on joining our fantastic team at The Royal Yacht Britannia and Fingal Hotel!
How to prepare for a job interview at The Royal Yacht Britannia Trust
✨Know the Venue Inside Out
Before your interview, take some time to research The Royal Yacht Britannia and Fingal Hotel. Familiarise yourself with their history, services, and what makes them stand out in the hospitality industry. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hospitality Server, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you handled difficult situations or received positive feedback. This will demonstrate your ability to provide the five-star service they expect.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly for your interview. A polished appearance reflects your understanding of the industry standards and shows that you take the opportunity seriously. Remember, you’re applying for a role where presentation is crucial!
✨Prepare for Role-Play Scenarios
Interviews for hospitality roles often include role-play scenarios to assess your skills in real-time. Practice common situations, like greeting guests or taking orders. This will help you feel more confident during the interview and showcase your ability to handle the fast-paced environment of the job.