Client Services Coordinator (Accounts)
Company: The Royal Veterinary College
Salary: £29,915 to £32,568 a year
Hours: Full-time
Location: Hatfield , AL9 7TA
Working pattern: On-site
Job type: Temporary
Posting date: 2 Nov 2026
Closing date: 22 Nov 2026
We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.
This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.
Key Responsibilities:
- Greeting clients and providing a warm, welcoming experience
- Handling and accurately processing client and patient information
- Identifying and resolving discrepancies quickly and efficiently
- Dealing with incoming calls and emails
- Processing card and cash payments
- Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
- Closing patient files, ensuring payment taken at time of discharge
- Processing and sending insurance claims in a timely and accurate manner
- Liaising with clinical, non-clinical, and other internal departments
Essential requirements
- Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
- Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
- Exceptional attention to detail and accuracy
- Experience in basic accounts processes
- Experience handling insurance claims is highly desirable
- Superb communication and interpersonal skills
- Confidence in discussing sensitive topics with empathy and discretion
- Highly organised, conscientious, and diligent in your work
This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.
We offer a generous reward package and benefits including:
- Competitive and attractive pension package
- A range of family friendly policies, including adoption, maternity and paternity pay and leave
- On site café and restaurant
- Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
- Cycle to work scheme
- Free mini-bus service to and from Potters Bar station and Hawkshead Campus
Proud member of the Disability Confident employer scheme
Prospective applicants are encouraged to contact Michelle Bhogal –Team Leader on: 01707 669354 or email: mbhogal@rvc.ac.uk if they have any questions regarding this vacancy.
Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK.
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Client Services Coordinator (Accounts) in Hatfield employer: The Royal Veterinary College
The Royal Veterinary College is an exceptional employer, offering a vibrant work culture that prioritises professional development and employee well-being. Located just a short train ride from London, our Hawkshead Campus provides a supportive environment for Senior Lecturers in Veterinary Ophthalmology, with generous benefits such as 30 days of annual leave, free access to our Fitness and Wellbeing Centre, and comprehensive CPD opportunities. Join us to make a meaningful impact in veterinary education while enjoying a balanced and fulfilling career.
Contact Details:
The Royal Veterinary College Recruitment Team
