At a Glance
- Tasks: Lead the Helpdesk team and provide top-notch IT support to students and staff.
- Company: Join the QS number 1 ranked veterinary school in the world.
- Benefits: Enjoy a competitive salary, generous leave, and free gym access.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in a supportive environment while enhancing your IT skills.
- Qualifications: Strong communication skills and experience in troubleshooting hardware and software.
Location: Hawkshead (nr Potters Bar, Herts)
Interview date: 03/09/2026
We are seeking a skilled, motivated, and experienced IT professional to join our team as a Senior IT/AV Support Technician. This is a fantastic opportunity to build on your existing expertise in a fast-paced, supportive, and varied environment—contributing to the delivery of high-quality IT services across the Royal Veterinary College (RVC).
In this hands-on role, you will work closely with the IT Resources Manager, colleagues across the IT department, and the Business Information Unit (BIU) to provide outstanding 1st and 2nd line support to students and staff. Based primarily at our Hawkshead campus, you will also occasionally travel to our Camden campus to support and maintain over 2,000 University-managed Windows systems.
Your responsibilities will include leading and motivating the Helpdesk team, diagnosing, and resolving technical issues across a wide range of hardware, software, and operating systems- including audio-visual equipment. You will also offer guidance and support to students with their personal devices, making every day varied and rewarding.
Success in this role depends on your ability to troubleshoot efficiently, communicate effectively, and collaborate across teams and departments. You will be key to delivering user-focused, reliable IT services that support the College’s broader strategic goals.
We are seeking someone with strong communication skills and proven experience working with both hardware and software in a complex, user-focused environment. Experience in higher education is highly desirable, along with a solid background in troubleshooting, technical problem-solving, and analytical thinking. You should also be confident working with both technical and non-technical colleagues to ensure seamless support across the institution.
We are currently the QS number 1 ranked veterinary school in the world and a great not-for-profit organisation to work for. The College’s total reward package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, and free sports/gym facilities, with campuses in Camden and leafy Hertfordshire.
Normal working hours per week will be 35 per week, Monday to Friday, 9am–5pm. This may vary from time to time in consultation with your line manager.
We offer a generous reward package and benefits including:
- Competitive and attractive pension package
- Generous 30 days annual leave (plus bank holidays and concessionary days)
- A range of family friendly policies, including adoption, maternity and paternity pay and leave
- Onsite café and restaurant
- Free membership to gym facilities at Camden and the Sports and Wellbeing Centre located on site at Hawkshead (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
- Cycle to work scheme
We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
£40,528 to £51,470 per annum including London weighting
Senior IT/AV Technician employer: The Royal Veterinary College, University of London
The Royal Veterinary College, University of London, is an exceptional employer that prioritises the professional growth of its staff while fostering a collaborative and supportive work culture. Located at the picturesque Hawkshead campus, employees benefit from a vibrant academic environment, opportunities for continuous learning, and the chance to make a meaningful impact on the educational experience of students and staff alike.
Contact Details:
The Royal Veterinary College, University of London Recruitment Team
