At a Glance
- Tasks: Welcome members and guests, manage bookings, and support daily operations.
- Company: Join the prestigious Royal Southern Yacht Club, a vibrant community hub.
- Benefits: Enjoy on-site parking, a stunning waterside location, and a supportive team.
- Other info: Flexible part-time hours with opportunities to grow in a dynamic environment.
- Why this job: Be the face of a historic club and create memorable experiences for visitors.
- Qualifications: Experience in reception or administration with strong communication skills.
The predicted salary is between 10 - 13 £ per hour.
Hours: 20 hours per week minimum, including regular weekends and evenings
Reporting to: General Manager
Contract: Part-time
Location: Royal Southern Yacht Club, Hamble SO31 4HB
Based in the heart of the Hamble River with The Solent on our doorstep, we are one of the world’s finest yacht clubs with a sailing area to match. At The Southern we pride ourselves on our superb Clubhouse and facilities, a dedicated staff who work around the clock to make every Member and guest feel welcome, and our ability to run world class events time and time again.
About the Role
This is a key front-facing role where you’ll be the first point of contact for members, guests, and visitors. You will ensure a high standard of service at reception and support the day-to-day operations of the Club. The role involves collaboration with all departments to deliver a seamless and enjoyable experience for our members and guests.
Key Responsibilities
- Welcome all members, overnight residents and visitors in a friendly and professional manner.
- Greet all guests to the Club, assist with check-ins and check-outs.
- Receive bedroom, restaurant enquiries and bookings.
- Manage room bills and ensure payments are taken in line with club policy.
- Assist all departments with general administrative tasks.
- Support all departments with procurement requests.
- Handle telephone and email enquiries promptly and courteously.
- Provide accurate information on Club facilities, events, and services.
- Manage guest sign-ins and ensure reception areas are tidy and presentable.
- Process membership enquiries and applications.
- Liaise with the Housekeeping team to coordinate guest stays and room requirements.
- Ensure compliance with internal procedures and data protection standards.
About You
- Previous experience in Reception or administration, preferably in a hotel or members club environment.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and excellent attention to detail.
- Proficient in Microsoft Office; familiarity with CRM or membership systems is a plus.
- Confident, proactive, and able to work independently whilst handling multiple priorities.
- Discreet and professional when handling sensitive information.
Why Join Us?
- Be part of a welcoming, community-focused club with a vibrant calendar of events.
- Work in a stunning waterside location.
- On-site parking provided.
- Join a friendly, supportive team in a historic and well-regarded organisation.
If you’re passionate about providing excellent service and would enjoy working in a lively and prestigious club environment, we’d love to hear from you. To apply, please send your CV and a short cover letter to: Sarah Hoare generalmanager@royal-southern.co.uk
Front Desk Receptionist employer: The Royal Southern Yacht Club
At the Royal Southern Yacht Club, we offer a unique opportunity to work in a prestigious and community-focused environment, right by the stunning waters of the Hamble River. Our dedicated team fosters a supportive culture where every member is valued, and we provide excellent growth opportunities through collaboration across departments. Join us to be part of a vibrant club that prides itself on delivering exceptional service and hosting world-class events.
Contact Details:
The Royal Southern Yacht Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
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Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
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✨Apply Through Our Website!
Don’t forget to check out the openings at The Royal Southern Yacht Club and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Royal Southern Yacht Club that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Royal Southern Yacht Club.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Royal Southern Yacht Club get a sense of who you are beyond your experience!
How to prepare for a job interview at The Royal Southern Yacht Club
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Royal Southern Yacht Club and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
