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- Tasks: Lead membership programmes and enhance member experiences with innovative strategies.
- Company: Join a respected charity dedicated to global health and community support.
- Benefits: Flexible working hours, professional development opportunities, and a supportive team environment.
- Why this job: Make a real difference by connecting with members and enhancing their journey.
- Qualifications: Experience in membership management and strong communication skills required.
- Other info: Dynamic role with opportunities for personal growth and impact.
The predicted salary is between 28800 - 48000 £ per year.
The role will focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness. The Membership Manager will also play a crucial role in promoting RSTMH and its membership offer to our members and supporters. This person would be the first point of contact for our members and must be professional, a sound communicator, and efficient in their approach.
Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary. The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.
- Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs.
- Analyse, identify and develop plans to optimise member journeys.
- Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets.
- Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications.
- Establish and maintain systems to report and evaluate RSTMH's membership retention and recruitment success.
- Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy.
- Support the Senior Manager with leading our CRM (CiviCRM) development work.
- Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications.
- Collaborate with department Managers to increase membership recruitment within their stakeholder groups.
- Develop and oversee communication templates for members, and ensure these are kept up to date.
- Keep up to date with best practice in membership management.
- Ensure the RSTMH website, journals, materials and other channels have up to date membership information.
- Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively.
Membership Manager in London employer: The Royal Society
Contact Detail:
The Royal Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in London
✨Tip Number 1
Network like a pro! Reach out to current members or professionals in the field. A casual chat can lead to valuable insights and even job leads. Don’t be shy; we all love a good conversation!
✨Tip Number 2
Show off your skills! If you’ve got experience in membership management, create a portfolio showcasing your achievements. We want to see how you’ve made a difference in previous roles—numbers and success stories speak volumes!
✨Tip Number 3
Be proactive! Follow up on your applications and express your enthusiasm for the role. A quick email or call can set you apart from the crowd. Remember, we love candidates who take initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there. Let’s make your membership journey with us a great one!
We think you need these skills to ace Membership Manager in London
Some tips for your application 🫡
Show Your Passion for Membership Management: When writing your application, let us see your enthusiasm for membership management! Share your experiences and how they align with our mission at RSTMH. We want to know why you’re excited about this role and how you can contribute to enhancing our members' journey.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Professional Yet Approachable: Since you'll be the first point of contact for our members, it’s important to strike a balance between professionalism and approachability in your application. Use a friendly tone while maintaining clarity and structure in your writing. We want to see your communication skills shine!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about RSTMH and what we stand for before applying.
How to prepare for a job interview at The Royal Society
✨Know Your Membership Management Stuff
Make sure you brush up on your membership management experience, especially within charities or learned societies. Be ready to discuss specific examples of how you've improved member journeys or retention rates in the past.
✨Show Off Your Communication Skills
As the first point of contact for members, you'll need to demonstrate your professional communication style. Practice articulating how you would handle member enquiries and build relationships, showcasing your ability to listen and respond effectively.
✨Be Ready to Talk Strategy
Prepare to discuss your ideas for developing and implementing strategies to increase membership. Think about how you would monitor performance against KPIs and what innovative marketing products you could introduce to attract new members.
✨Familiarise Yourself with RSTMH
Do your homework on RSTMH and its current membership offerings. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you're genuinely interested in contributing to their goals.
