The Royal Society of Medicine (RSM) is a UK charity and membership organisation dedicated to advancing health. Through learning and collaboration, we empower a global community of healthcare professionals to enhance their practice and improve patient outcomes, while promoting a broader understanding of health through public engagement. Job Purpose Responsible for the day to day co-ordination and delivery of all front-line (face to face and virtual) enquiry services to members and visitors to the library. Oversee, co-ordinate and promote document delivery and inter library loan services, liaising with external clients and partners to maintain service standards and ensure customer satisfaction. Liaise with colleagues with responsibility for facilities, membership and marketing, to ensure the delivery of a pro-active, high quality customer services in all library service areas. Responsibilities
- Day to day management of the library's enquiry, document delivery and inter library loan services
- Active participation in all library customer service areas
- Co-ordinate the library's document delivery and inter-library loans services
- Oversight of library space, study environment, procedures and facilities
- Develop, modify and optimise service procedures
- Co-ordinate the promotion of the library and its' services and activities
- Line management of the customer services team
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Library Customer Services Manager in London employer: The Royal Society
At the Royal Society, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that values diversity and innovation. Located in the heart of London, our team enjoys the benefits of hybrid working arrangements, professional development opportunities, and a commitment to supporting research funding that makes a real impact in the scientific community. Join us to contribute to meaningful projects while growing your career in a supportive environment.
