At a Glance
- Tasks: Support and configure Microsoft Dynamics 365 CRM while collaborating with IT teams.
- Company: Join a dynamic society focused on innovation and collaboration.
- Benefits: Gain hands-on experience, training opportunities, and a supportive work environment.
- Other info: Great opportunity for career growth and skill development in a tech-driven role.
- Why this job: Make a real impact by improving user efficiency and automating processes.
- Qualifications: Understanding of data management and experience with Dynamics 365 and Power Platform.
The predicted salary is between 28000 - 35000 € per year.
Role Overview
The Dynamics CRM Functional Consultant (Junior) supports, configures, and contributes to the development of the Society’s Microsoft Dynamics 365 CRM and wider Power Platform, working in collaboration with the RS Development and IT teams.
Reports to: Dynamics CRM Manager
Responsibilities
- Work closely with the Society’s CRM Manager, CRM team colleagues, members of the Application Support Team and other IT Team members, contributing hands‑on to solution development and Power Platform automation, and supporting Application Lifecycle Management activities across environments in line with team processes.
- Work within established change control processes to configure and develop Dynamics 365 customisations, including tables, forms, views, business rules, and model‑driven app components, to support evolving business processes.
- Build and maintain Power Platform solutions, including Power Automate flows and supporting apps/pages, to automate processes and improve user efficiency.
- Provide first‑line support and troubleshooting on issues with the CRM platform, alongside support for general CRM queries as required.
- Provide support and CRM training to staff on an ongoing basis, including introducing new functionality, implementing “how‑to” guides, resolving user issues and interfacing with external support as required.
- Support ALM activities in line with team deployment patterns, including assisting with solution creation, upgrades, patching and deployments across development, test and production environments.
- Increase utilisation of the CRM through user engagement, developing MS Power Platform flows and apps, extracting data, producing tailored reports and responding to user requests for system functionality.
- Create and manage CRM export and import processes that include data validation steps to support team requirements and improve data quality at source.
Qualifications
- Good understanding of how to handle and manage personal data.
- Experience of data management and validation, with some exposure to data structures within Dynamics 365.
- Practical experience administering and functional customisation of Microsoft Dynamics 365 CRM.
- Hands‑on experience using the Microsoft Power Platform, particularly Power Automate, and configuring model‑driven apps.
- Exposure to managed and unmanaged solutions, and involvement in ALM processes such as solution upgrades and deployments.
- Strong working knowledge of Microsoft Office 365, with advanced skills in Word and Excel.
- Strong analytical and problem‑solving skills, with methodical attention to detail.
- Good interpersonal and communication skills with people at various levels, and the ability to work with both technical and non‑technical users.
- Strong customer service skills.
- Strong time‑management skills with the ability to adapt to varying needs and prioritise tasks.
- Experience providing end‑user support and delivering CRM training.
Desirable
- Experience of using Power BI for reporting.
- Experience of providing training to end users, including group and one‑to‑one sessions, and producing guides and training materials.
- Experience of capturing requirements from end users, understanding system issues and communicating these to other members of the CRM team.
- Microsoft Certifications.
- Experience developing wider Power Platform components, such as Power Apps or Power Pages.
- Experience with supporting development tools – XRMToolBox, Power Platform CLI & DevOps.
Dynamics CRM Functional Consultant (Junior) in London employer: The Royal Society
As a Dynamics CRM Functional Consultant (Junior) at our Society, you will thrive in a collaborative and supportive environment that prioritises employee growth and development. We offer comprehensive training opportunities, a strong focus on work-life balance, and the chance to contribute to meaningful projects that enhance user efficiency and engagement with our CRM systems. Join us in a location that fosters innovation and teamwork, making it an excellent place for aspiring professionals to build their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics CRM Functional Consultant (Junior) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at events related to Dynamics 365 and the Power Platform. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing any projects or customisations you've done with Dynamics 365 or Power Platform. We love seeing practical examples of your work, and it gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and problem-solving questions. We recommend practising with a friend or in front of a mirror. The more comfortable you are discussing your experience, the better you'll come across!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to dive into the world of Dynamics 365 and Power Platform.
We think you need these skills to ace Dynamics CRM Functional Consultant (Junior) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Dynamics CRM Functional Consultant. Highlight your experience with Microsoft Dynamics 365 and the Power Platform, and don’t forget to mention any relevant projects or training you've done!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Be sure to mention your problem-solving skills and customer service experience.
Showcase Your Technical Skills:We want to see your hands-on experience! Include specific examples of how you've configured Dynamics 365 or built Power Automate flows. If you’ve worked on ALM processes, make sure to highlight that too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at The Royal Society
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 CRM. Familiarise yourself with its features, especially customisations like tables, forms, and business rules. Being able to discuss specific examples of how you've used these in the past will show your practical experience.
✨Show Off Your Power Platform Skills
Since this role involves working with the Power Platform, be ready to talk about your hands-on experience with Power Automate and any apps you've built. Prepare a couple of scenarios where you've automated processes or improved user efficiency, as this will demonstrate your capability.
✨Communicate Like a Pro
This job requires strong interpersonal skills, so practice explaining technical concepts in simple terms. Think about how you would train a non-technical user on a new feature. Clear communication can set you apart from other candidates.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Have a few examples ready where you've tackled issues within a CRM system or during training sessions. Highlight your methodical approach and attention to detail to showcase your fit for the role.
