At a Glance
- Tasks: Support and configure Microsoft Dynamics 365 CRM while collaborating with IT teams.
- Company: Join a dynamic society focused on innovation and collaboration.
- Benefits: Gain hands-on experience, training opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and development in a vibrant team.
- Why this job: Make a real impact by improving user efficiency and automating processes.
- Qualifications: Understanding of data management and experience with Microsoft Dynamics 365 CRM.
The predicted salary is between 28000 - 35000 € per year.
The Dynamics CRM Functional Consultant (Junior) supports, configures, and contributes to the development of the Society’s Microsoft Dynamics 365 CRM and wider Power Platform, working in collaboration with the RS Development and IT teams.
Responsibilities
- Work closely with the Society’s CRM Manager, CRM team colleagues, members of the Application Support Team and other IT Team members, contributing hands‑on to solution development and Power Platform automation, and supporting Application Lifecycle Management activities across environments in line with team processes.
- Work within established change control processes to configure and develop Dynamics 365 customisations, including tables, forms, views, business rules, and model‑driven app components, to support evolving business processes.
- Build and maintain Power Platform solutions, including Power Automate flows and supporting apps/pages, to automate processes and improve user efficiency.
- Provide first‑line support and troubleshooting on issues with the CRM platform, alongside support for general CRM queries as required.
- Provide support and CRM training to staff on an ongoing basis, including introducing new functionality, implementing “how‑to” guides, resolving user issues and interfacing with external support as required.
- Support ALM activities in line with team deployment patterns, including assisting with solution creation, upgrades, patching and deployments across development, test and production environments.
- Increase utilisation of the CRM through user engagement, developing MS Power Platform flows and apps, extracting data, producing tailored reports and responding to user requests for system functionality.
- Create and manage CRM export and import processes that include data validation steps to support team requirements and improve data quality at source.
Qualifications
- Good understanding of how to handle and manage personal data.
- Experience of data management and validation, with some exposure to data structures within Dynamics 365.
- Practical experience administering and functional customisation of Microsoft Dynamics 365 CRM.
- Hands‑on experience using the Microsoft Power Platform, particularly Power Automate, and configuring model‑driven apps.
- Exposure to managed and unmanaged solutions, and involvement in ALM processes such as solution upgrades and deployments.
- Strong working knowledge of Microsoft Office 365, with advanced skills in Word and Excel.
- Strong analytical and problem‑solving skills, with methodical attention to detail.
- Good interpersonal and communication skills with people at various levels, and the ability to work with both technical and non‑technical users.
- Strong customer service skills.
- Strong time‑management skills with the ability to adapt to varying needs and prioritise tasks.
- Experience providing end‑user support and delivering CRM training.
Desirable
- Experience of using Power BI for reporting.
- Experience of providing training to end users, including group and one‑to‑one sessions, and producing guides and training materials.
- Experience of capturing requirements from end users, understanding system issues and communicating these to other members of the CRM team.
- Microsoft Certifications.
- Experience developing wider Power Platform components, such as Power Apps or Power Pages.
- Experience with supporting development tools – XRMToolBox, Power Platform CLI.
Dynamics CRM Functional Consultant (Junior) employer: The Royal Society
As a Dynamics CRM Functional Consultant (Junior) at our Society, you will thrive in a collaborative and supportive work environment that prioritises employee growth and development. We offer comprehensive training opportunities, a strong focus on work-life balance, and the chance to contribute to meaningful projects that enhance user efficiency and engagement with our CRM systems. Located in a vibrant community, our company fosters a culture of innovation and teamwork, making it an excellent place for aspiring professionals to build their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics CRM Functional Consultant (Junior)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at events related to Dynamics 365 and the Power Platform. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing any projects or customisations you've done with Dynamics 365 or Power Platform. We love seeing practical examples of your work, and it gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and problem-solving questions. We recommend practising with a friend or in front of a mirror. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who want to grow with us in the world of Dynamics 365.
We think you need these skills to ace Dynamics CRM Functional Consultant (Junior)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Dynamics CRM Functional Consultant role. Highlight any relevant experience with Microsoft Dynamics 365 and the Power Platform, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and customer service experience, as these are key for us.
Showcase Your Technical Skills:We love seeing hands-on experience! If you've worked with Power Automate or have any Microsoft certifications, make sure to highlight these in your application. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people in our team!
How to prepare for a job interview at The Royal Society
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 CRM and the Power Platform. Familiarise yourself with its functionalities, especially customisations and automation processes. Being able to discuss specific features or past experiences will show your genuine interest and understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly related to data management or CRM support. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your analytical and problem-solving abilities in action.
✨Communicate Clearly and Confidently
Since this role involves working with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on your interpersonal skills and how you can effectively communicate with different stakeholders, showcasing your customer service mindset.
✨Prepare for Practical Scenarios
Expect to be asked about real-world scenarios or case studies related to CRM configuration and support. Think through potential questions about how you would handle user queries or implement new functionalities. This will demonstrate your hands-on experience and readiness to contribute from day one.
