Senior Salesforce Administrator, Cambridge

The Royal Society of Chemistry (RSC) is seeking a talented Senior Salesforce Administrator to join our dynamic team. In this role, you will design innovative solutions and manage the analysis, configuration, and reporting within our Salesforce platform. You will also establish and enforce Salesforce policies, ensuring adherence to configuration standards, test coverage, and the use of approved Salesforce apps. You will collaborate with key stakeholders to gather and define requirements for Salesforce development. Additionally, you will lead the design and implementation of complex automation and integrations, ensuring scalability and efficiency. You will oversee and enforce rigorous QA procedures, ensuring best practices are defined and adopted.

We are looking for someone with proven experience in implementing Salesforce, with a focus on complex automation and integration. If you are passionate about Salesforce and have a track record of delivering high-quality solutions, we would love to hear from you.

• Build excellent working relationships with Salesforce users and senior stakeholders, including leading regular user group meetings
• Lead gathering business requirements from multiple stakeholders
• Act as a liaison between 3rd party developers and business functions to facilitate effective communication and project execution
• Perform development tasks on Salesforce, including customisation and development/modification of Apex
• Designing and implementing complex automation and integrations
• Lead effective prioritisation of backlogs
• Lead projects to enhance Salesforce functionality
• Write, maintain and make openly available to the business meticulous, clear documentation on system developments, process maps and administrative routines
• Develop and maintain technical documentation for developed solutions and processes

• Salesforce Certified Administrator with proven experience, desirably with Lightning implementation and Process/Workflow Builder knowledge
• Proven experience with Salesforce, including Lightning implementation, Process/Workflow Builder, and Apex/Visualforce
• Excellent understanding of Salesforce platform key concepts, best practices, and functionality, including custom objects, reports, dashboards, formulas, validation rules, workflows, and approval processes
• Experience in designing and implementing complex automation and integrations, with knowledge of Apex, Visualforce, and Salesforce development best practices
• Proficiency in data management and security, including data imports, exports, data quality, data modelling, data governance, and understanding of data protection policies (e.g., GDPR)
• Experience with third-party applications and integrations
• Ability to lead and influence the technical direction of large, complex, cross-functional solutions, including managing relationships with 3rd parties
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
• Exceptional verbal and written communication skills, with the ability to convey complex technical issues to non-technical audiences and communicate effectively at all levels of the organisation
• Technical writing ability to support requirements gathering, solution design, use cases, test plans and documentation for training
• Exceptionally high level of attention to detail, supported by meticulous, logical documentation
• Ability to work cross-functionally with several departments, understanding systems management, data modelling, and testing

About the RSC: The RSC is a not-for-profit organisation whose mission is to advance chemical sciences. As a not-for-profit publisher, the RSC reinvests surplus funds back into the global scientific community, supporting our purpose to help the chemical science community make the world a better place. The RSC strives to continuously innovate its product and services to adapt to market and customer needs, maintain relevancy and diversify revenues from journals. This requires a market-led and pragmatic approach to product and service innovation.

This role is contractually based at our Cambridge office. However, we embrace flexibility at the RSC and offer hybrid working, which means our teams come together when they need to collaborate and for Team meetings. Any hybrid working arrangements need to be agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend our Cambridge office once or twice a month, or as necessary.

At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including:

• 26 days paid holiday per annum
• 35-hour working week with flexible options, to be agreed with your line manager
• Enhanced maternity and paternity leave
• Paid volunteering days
• Pension plan with up to 12% employer contributions (depending upon your contribution)

Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge. At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates. As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who have a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks. We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team at jobs@rsc.org or on +44 (0) 1223 432229 and we will do our best to put any reasonable adjustments in place.

If you have any questions, please contact us at jobs@rsc.org.