At a Glance
- Tasks: Provide top-notch admin support and engage with our vibrant Fellowship community.
- Company: Join the Royal Society of Arts, a hub for creativity and social change since 1754.
- Benefits: Flexible working in London, with opportunities for personal growth and development.
- Other info: Dynamic role with a focus on social impact and community engagement.
- Why this job: Be the first point of contact and make a real difference in people's experiences.
- Qualifications: Strong organisational skills and a passion for excellent customer service.
The predicted salary is between 30000 - 37000 £ per year.
Are you an experienced Fellowship Services Coordinator looking for your next challenge?
The Royal Society of Arts is the home of creativity for the common good.
Since 1754 it has championed ingenuity and innovation, and turned possibility into progress.
From pioneering invention and design to shaping social change, we are a place for action and connection, where the brilliance of people drives change.
And today, this organisation is more vital than ever.
The Opportunity
We’re looking for a Fellowship Services Coordinator to provide high-quality administrative support as part of our Fellowship Services Team.
As the first point of contact for both Fellows and non-Fellows, you will deliver exceptional customer service with a focus on responding to email and telephone enquiries, supporting Fellows from our 31,000-strong Fellowship community to engage with the RSA.
You will also play a key role in maintaining accurate records within our CRM database and supporting Fellowship renewals.
This role is based at RSA House in London for a of three days a week.
- What you’ll do
- Act as the first point of contact for Fellows and non-Fellows, resolving a wide range of enquiries and complaints by telephone and email.
- Proactively engage with Fellows to improve their experience and encourage Fellowship renewals.
- Maintain accurate Fellowship records and become a key user of the Salesforce CRM system.
- Process payments, renewals and refunds and support Fellowship administration.
- Manage Fellowship mailings, welcome packs, Fellowship cards and other communications.
- Support the Fellowship inbox and contribute to projects focused on improving Fellowship retention and experience.
Who you are
- Highly organised, with excellent time management skills and the ability to manage competing priorities.
- Passionate about delivering excellent customer service and engaging with people.
- Calm under pressure and able to manage a varied workload with tight deadlines.
- A confident communicator with excellent written and verbal communication skills.
- Detail-oriented and committed to maintaining accurate records and data confidentiality.
- Your key experience
- Experience communicating effectively with internal and external stakeholders.
- Proven organisational skills and the ability to prioritise workload to meet deadlines.
- Experience delivering high-quality customer service.
- Strong interpersonal and relationship-building skills.
- Experience using CRM systems, ideally Salesforce, is desirable.
- Experience working in a membership organisation or charitable sector is desirable
- Inclusion Statement
As a social change organisation, we believe everyone, regardless of visible or invisible difference should feel welcomed and able to contribute to creating a better future.
You can read our full inclusion statement on our website.
Please let us know if you require any reasonable adjustments or accommodations.
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Fellowship Services Coordinator in London employer: The Royal Society for the Encouragement of Arts, Manufactures and Commerce
The Royal Society of Arts is an exceptional employer that fosters a vibrant work culture centred on creativity and social change. Located in the heart of London, employees benefit from a collaborative environment that encourages personal and professional growth, alongside opportunities to engage with a diverse community of 31,000 Fellows. With a commitment to inclusivity and support for career development, the RSA offers a meaningful and rewarding experience for those passionate about making a difference.
Contact Details:
The Royal Society for the Encouragement of Arts, Manufactures and Commerce Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fellowship Services Coordinator in London
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
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✨Utilise Your University’s Resources
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We think you need these skills to ace Fellowship Services Coordinator in London
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Fellowship Services Coordinator at The Royal Society for the Encouragement of Arts, Manufactures and Commerce, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Fellowship Services Coordinator, customise your documents to fit the vibe of The Royal Society for the Encouragement of Arts, Manufactures and Commerce. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at The Royal Society for the Encouragement of Arts, Manufactures and Commerce
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of The Royal Society for the Encouragement of Arts, Manufactures and Commerce. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with The Royal Society for the Encouragement of Arts, Manufactures and Commerce's needs. They’ll want to know that you can commit without compromising your passion for the work!
