At a Glance
- Tasks: Provide top-notch admin support and engage with our vibrant Fellowship community.
- Company: Join the Royal Society of Arts, a hub for creativity and social change since 1754.
- Benefits: Flexible working environment, opportunity to make a difference, and a supportive team.
- Other info: Work in a dynamic setting with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and help shape the experience of our 30,000 Fellows.
- Qualifications: Strong organisational skills, excellent communication, and a passion for customer service.
The predicted salary is between 30000 - 36000 £ per year.
The Royal Society of Arts is the home of creativity for the common good.
Since 1754 it has championed ingenuity and innovation, and turned possibility into progress.
From pioneering invention and design to shaping social change, we are a place for action and connection, where the brilliance of people drives change.
And today, this organisation is more vital than ever.
The Opportunity
We're looking for a Fellowship Services Coordinator to provide high-quality administrative support as part of our Fellowship Services Team.
As the first point of contact for both Fellows and non-Fellows, you will deliver exceptional customer service with a focus on responding to email and telephone enquiries, supporting Fellows from our 30,000-strong Fellowship community to engage with the RSA.
You will also play a key role in maintaining accurate records within our CRM database and supporting Fellowship renewals.
This role is based at RSA House in London, three days a week.
What you'll do
- Act as the first point of contact for Fellows and non-Fellows, resolving a wide range of enquiries and complaints by telephone and email.
- Proactively engage with Fellows to improve their experience and encourage Fellowship renewals.
- Maintain accurate Fellowship records and become a key user of the Salesforce CRM system.
- Process payments, renewals and refunds and support Fellowship administration.
- Manage Fellowship mailings, welcome packs, Fellowship cards and other communications.
- Support the Fellowship inbox and contribute to projects focused on improving Fellowship retention and experience.
Who you are
- Highly organised, with excellent time management skills and the ability to manage competing priorities.
- Passionate about delivering excellent customer service and engaging with people.
- Calm under pressure and able to manage a varied workload with tight deadlines.
- A confident communicator with excellent written and verbal communication skills.
- Detail-oriented and committed to maintaining accurate records and data confidentiality.
- Your key experience
- Experience communicating effectively with internal and external stakeholders.
- Proven organisational skills and the ability to prioritise workload to meet deadlines.
- Experience delivering high-quality customer service.
- Strong interpersonal and relationship-building skills.
- Experience using CRM systems, ideally Salesforce, is desirable.
- Experience working in a membership organisation or charitable sector is desirable
The closing date for receipt of applications is 17 August 2026.
Inclusion Statement
As a social change organisation, we believe everyone, regardless of visible or invisible difference should feel welcomed and able to contribute to creating a better future.
You can read our full inclusion statement on our website.
Please let us know if you require any reasonable adjustments or accommodations.
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Fellowship Services Coordinator employer: The Royal Society for the Encouragement of Arts, Manufactures and Commerce
The Royal Society for the Encouragement of Arts, Manufactures and Commerce (RSA) is an exceptional employer that values innovation and community engagement. Located in the heart of London, we offer a collaborative work culture that fosters professional growth and development, alongside competitive benefits. Joining our team means becoming part of a vibrant Fellowship community, where your contributions directly impact the lives of thousands and support meaningful initiatives.
Contact Details:
The Royal Society for the Encouragement of Arts, Manufactures and Commerce Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fellowship Services Coordinator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by The Royal Society for the Encouragement of Arts, Manufactures and Commerce.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like The Royal Society for the Encouragement of Arts, Manufactures and Commerce.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at The Royal Society for the Encouragement of Arts, Manufactures and Commerce.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at The Royal Society for the Encouragement of Arts, Manufactures and Commerce. Apply directly through us to stand out!
We think you need these skills to ace Fellowship Services Coordinator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of The Royal Society for the Encouragement of Arts, Manufactures and Commerce. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Fellowship Services Coordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at The Royal Society for the Encouragement of Arts, Manufactures and Commerce
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of The Royal Society for the Encouragement of Arts, Manufactures and Commerce. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
