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For Companies At a Glance
- Tasks: Support customer journeys at iconic parks, ensuring smooth operations and excellent service.
- Company: Join The Royal Parks, a charity managing London's beautiful green spaces.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Why this job: Be part of a vibrant team in stunning outdoor venues, making a real difference.
- Qualifications: Strong customer service skills and basic computer literacy required.
- Other info: Diverse and inclusive workplace with great growth opportunities.
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.
We are now looking for an Operations Assistant to join us on a full-time, permanent basis, working up to 40 hours per week (part-time hours will be considered), including at least one weekend day per week.
The Benefits
- Salary of ÂŁ28,808 per annum (pro rata)
- 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
This is a fantastic opportunity for a customer-focused individual to join our thriving organisation. You’ll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same. Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you’re truly valued. So, if you’re looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today!
The Role
As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regents Park Tennis venues, from arrival through to departure. Acting as a first point of contact, you’ll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service. You’ll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly.
Additionally, you will:
- Provide information about the surrounding park environment
- Process bookings for all visitors
- Handle tenders in line with financial policies
- Support the preparation of areas for activities and events
- Attend team briefings
- Follow safeguarding guidelines for children and adults at risk
About You
To be considered as an Operations Assistant, you will need:
- Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
- Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
- Excellent communication skills, along with the ability to effectively communicate with a range of audiences
- Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
Operations Assistant - Sport & Leisure employer: The Royal Parks
Contact Detail:
The Royal Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant - Sport & Leisure
✨Tip Number 1
Get to know the venue! Familiarise yourself with Hyde Park and The Regents Park Tennis venues. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings related to sports and leisure. Meeting people in the industry can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Practice your customer service skills! Since this role is all about engaging with customers, consider role-playing scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining The Royal Parks team. Don’t miss out!
We think you need these skills to ace Operations Assistant - Sport & Leisure
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with people and create memorable experiences, especially in a vibrant outdoor setting like ours.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Operations Assistant role. Highlight relevant skills and experiences that match the job description, like your ability to manage customer expectations and handle enquiries.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Royal Parks
✨Know Your Parks
Familiarise yourself with the Royal Parks and their unique features. Being able to discuss specific aspects of Hyde Park and The Regents Park will show your genuine interest in the role and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've successfully handled difficult customers or resolved complaints, as this role heavily focuses on delivering excellent customer experiences.
✨Showcase Your Organisation Skills
Be ready to discuss how you prioritise tasks and manage time effectively, especially in a fast-paced environment. Share specific instances where your organisational skills made a difference in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the team culture, training opportunities, and day-to-day operations. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
