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For Companies At a Glance
- Tasks: Assist the public with water facilities, ensuring safety and great experiences.
- Company: The Royal Parks manages iconic green spaces in London, welcoming 77 million visitors annually.
- Benefits: Earn ÂŁ13.85/hour, enjoy 26 days' leave, and access mental health support and development opportunities.
- Why this job: Join a fun team in beautiful parks, making unforgettable memories for visitors this summer!
- Qualifications: Friendly, quick learner with a passion for customer service; no prior experience needed.
- Other info: Opportunity to gain a fully funded Open Water Lifeguard qualification.
The Royal Parks (TRP) manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for a number of Operations Assistants to join us with an immediate start date until October 2025, working up to 40 hours per week.
The Benefits
- Hourly rate of ÂŁ13.85 per hour
- 26 days' annual leave (pro rata for part-time) plus public holidays
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
If you’re looking for summer work and are passionate about crafting excellent customer experiences, this is an unmissable opportunity to step into a fun, unique role with our committed organisation. Surrounded by London’s beautiful, natural and historic green spaces, you’ll have the chance to contribute to the seamless operation of the city's most iconic open-water swimming and boating spots, creating unforgettable experiences for our visitors!
The Role
As an Operations Assistant, you’ll be helping members of the public have a fun, safe time using the lakes and water facilities across Hyde Park and The Regents Park. You’ll be assisting people to use the lido and boating facilities, focusing on safety and delivering great experiences. Specifically, your role will involve:
- Setting up and closing down facilities
- Helping prepare for activities and events
- Cleaning and maintaining equipment
- Completing minor repairs on equipment
Please note, if you are interested in being upskilled to a Lifeguard, this would definitely be an option and we would put you forward for an Open Water Lifeguard (OWL) qualification, fully funded by TRP.
About You
To be considered as an Operations Assistant, you will need:
- The ability to deliver great customer experiences
- The ability to pick up and learn new information quickly
- A friendly, helpful demeanour
Other organisations may call this role Customer Assistant, Leisure Facilities Assistant, Leisure Assistant, Pool Attendant, or Visitor Assistant. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
So, if you are interested in this unique opportunity as an Operations Assistant, please apply via the button shown. Please note that we will be interviewing candidates on a rolling basis and therefore we may close this vacancy earlier than the advertised closing date if the posts are filled.
Operations Assistant employer: The Royal Parks
Contact Detail:
The Royal Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with The Royal Parks and their facilities. Understanding the specific parks and their unique features will help you engage confidently during any conversations or interviews.
✨Tip Number 2
Highlight any previous experience in customer service or leisure facilities. Be ready to share examples of how you've created positive experiences for customers, as this is a key aspect of the Operations Assistant role.
✨Tip Number 3
Demonstrate your ability to learn quickly by preparing to discuss any relevant skills or training you've undertaken. Mentioning your willingness to upskill, especially regarding the Open Water Lifeguard qualification, can set you apart.
✨Tip Number 4
Show your enthusiasm for working outdoors and engaging with the public. A friendly and helpful demeanour is essential, so be sure to convey your passion for creating enjoyable experiences in your interactions.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Assistant position. Highlight key skills such as customer service and safety awareness in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous work in customer service or leisure facilities, and include specific examples of how you've contributed to positive experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in a public space and your ability to deliver excellent customer experiences. Mention your enthusiasm for the role and how you can contribute to the seamless operation of the parks.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are important for the role.
How to prepare for a job interview at The Royal Parks
✨Show Your Passion for Customer Service
As an Operations Assistant, your role revolves around delivering great customer experiences. Be prepared to share examples of how you've provided excellent service in the past and express your enthusiasm for helping others enjoy their time at the parks.
✨Demonstrate Quick Learning Abilities
The job requires picking up new information quickly. During the interview, highlight instances where you've successfully learned new skills or adapted to new environments. This will show that you're ready to tackle the challenges of the role.
✨Emphasise Your Team Spirit
Working in a park environment means collaborating with others. Talk about your experience working in teams and how you contribute to a positive atmosphere. A friendly and helpful demeanour is key, so let your personality shine through!
✨Prepare for Practical Scenarios
You may be asked how you would handle specific situations, such as assisting a visitor or dealing with equipment issues. Think through potential scenarios related to the role and prepare your responses to demonstrate your problem-solving skills and commitment to safety.
