At a Glance
- Tasks: Lead a team to ensure smooth operations of sports facilities in iconic parks.
- Company: Join The Royal Parks, a charity managing London's beautiful green spaces.
- Benefits: Competitive salary, career growth, and the chance to make a positive impact.
- Other info: Flexible hours with weekend work required; great for those who love dynamic environments.
- Why this job: Work outdoors in stunning parks while helping communities access sports activities.
- Qualifications: Experience in leisure or hospitality with strong customer service skills.
The predicted salary is between 33424 - 34424 £ per year.
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments across eight Royal Parks in London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our Royal Parks and public spaces are among the most visited attractions in the UK, welcoming tens of millions of visitors each year.
We are looking for a Team Leader to join us on a full-time, permanent basis, working 40 hours per week at Hyde Park and Regent’s Park. It is a requirement that at least one weekend is worked per week. This is a rewarding opportunity for a leisure, hospitality or service industry professional with high-volume experience to join our exceptional organisation as we continue to make a positive difference to the lives of people across London.
You’ll have the chance to grow and develop your career amongst some of London’s most iconic outdoor spaces, enabling sporting activities for individuals and communities who cannot access facilities elsewhere. As such, you’ll have the chance to make a positive impact whilst growing and developing your skills, safe in the knowledge that your work will do genuine good and support innumerable people.
The Role
As the Team Leader, you will ensure that members of the public, groups and teams can enjoy sports facilities across Hyde Park and The Regent’s Park. Providing operational shift leadership to a team of Operations Assistants and other staff, you will work across our boating, swimming, tennis, padel, netball, football and lawn bowls facilities. You’ll ensure all activities run smoothly and safely, championing excellent customer service and H&S at all times. Supporting your team and colleagues, you will prepare facilities for daily use and special events, contributing to a positive, well‑managed environment for both customers and staff.
About You
- Previous experience in the leisure, hospitality or service industries
- Experience working with high volumes of customers
- The ability to manage customers and resources to support smooth operations
- Excellent customer service skills with clear, professional communication
- The ability to work flexibly and manage changing priorities in a fast‑paced environment
Team Leader in London employer: The Royal Parks
The Royal Parks is an exceptional employer, offering a unique opportunity to work in some of London's most iconic outdoor spaces while making a positive impact on the community. With a strong focus on employee growth and development, you will be part of a supportive team that champions excellent customer service and health and safety. Enjoy a rewarding career in the leisure and sport industry, where your efforts contribute to the well-being of millions of visitors each year.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up at events! Attend local sports or community events in parks. It’s a great way to meet people, showcase your passion for the role, and demonstrate your commitment to the community.
✨Tip Number 3
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at The Royal Parks.
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Show Your Passion for Leisure and Sport:When writing your application, let your enthusiasm for the leisure and sport industry shine through. We want to see how your experiences align with our mission at The Royal Parks, so share specific examples of your past roles that highlight your passion and commitment.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Team Leader position. We’re looking for candidates who can manage high volumes of customers and ensure smooth operations, so emphasise your relevant experience and skills that match the job description.
Highlight Your Customer Service Skills:Customer service is key in this role, so don’t hold back on showcasing your excellent communication skills. We want to know how you’ve successfully managed customer interactions in the past, especially in fast-paced environments like leisure or hospitality.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity to make a positive impact in London’s parks!
How to prepare for a job interview at The Royal Parks
✨Know Your Parks
Familiarise yourself with the Royal Parks and their unique features. Understanding the history, facilities, and activities available in Hyde Park and Regent’s Park will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in managing operations and ensuring excellent customer service, as these are key aspects of the Team Leader role.
✨Emphasise Customer Service Excellence
Be ready to discuss specific instances where you provided outstanding customer service. The Royal Parks values a positive visitor experience, so demonstrating your ability to handle customer queries and complaints effectively will set you apart.
✨Flexibility is Key
Since the role requires working weekends and adapting to changing priorities, be prepared to discuss your flexibility and how you manage your time. Share examples of how you've successfully navigated busy periods or unexpected challenges in previous roles.
