At a Glance
- Tasks: Support park operations and ensure a welcoming environment for visitors.
- Company: Join The Royal Parks, managing iconic green spaces in London.
- Benefits: Enjoy competitive salary, generous leave, and health benefits.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a team that enhances the beauty of London's parks.
- Qualifications: GCSE Maths and English, strong IT skills, and customer service focus.
The predicted salary is between 28864 - 30500 £ per year.
Duration of contract: 12-months fixed term contract
Location: Hyde Park – Rangers Lodge
Salary: £28,864 - £30,500 per annum, depending on experience
Vacancy Type: Full Time
Application Deadline: Wednesday, November 11, 2026
This vacancy closes at 11:45 pm on the advertised closing date. Applications received after this time will not be considered.
About us
The Royal Parks (TRP) is a charity that manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for a Park Support Officer to join us on a 12-month fixed term contract, working 36 hours per week.
The Benefits
- Salary of £28,864 - £30,500 per annum, depending on experience
- 26 days' annual leave plus public holidays
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is an exciting opportunity for an enthusiastic individual with experience using office IT applications to embark on a rewarding career with our dedicated organisation.
The Role
As a Park Support Officer, you will be at the heart of park operations, helping ensure the smooth day-to-day running of our park offices. You’ll work closely with park management, operational teams, contractors, and visitors, providing a professional, welcoming, and efficient service. This is a varied, hands-on role that would suit someone who enjoys working in a busy environment, is highly organised, and takes pride in supporting colleagues and visitors alike.
Additionally, you will:
- Raise purchase orders and sales invoices, reconcile departmental credit card transactions
- Support the Visitor Support team by responding to queries and complaints using park knowledge
- Assist with park activities including picnics, bandstand use, and events
- Manage office supplies, equipment, incoming and outgoing post
About You
To be considered as a Park Support Officer, you will need:
- GCSE Maths and English (Grade C/4 or above or equivalent)
- Strong IT skills, including Microsoft Teams, Outlook, Word and Excel
- Experience of recording meeting minutes
- Excellent literacy, numeracy, and attention to detail
- Ability to provide a high-quality, customer-focused service
Reasonable adjustments
We’ve included some examples of the kind of adjustments we can make below, so you can see how we’re supporting others. These are just a few of the ways we can help, so please still get in touch even if the following aren’t relevant for you. You can contact us and we’ll be in touch as soon as we can.
- Support with written materials
- Audio assistance
- Adapting settings for mobility issues
We understand that you might need to see the interview questions in advance, for a number of reasons. We’re always open to discussing with you if this could be an adjustment which would help. We can provide written questions in the interview itself and if you have a written assessment to take, then we can allow you extra time, if you need it.
Safeguarding Notice
The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk from harm, and expects all staff and volunteers to share this commitment and follow the organisation’s policies and procedures. The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.
Park Support Officer in London employer: The Royal Parks
The Royal Parks offers a unique opportunity for Landscape Architects to contribute to the preservation and enhancement of London's iconic green spaces. With a strong commitment to employee development, a collaborative work culture, and the chance to make a meaningful impact on the environment, this role provides not only job satisfaction but also a supportive community dedicated to conservation. Join us in shaping the future of our historic parks while enjoying the benefits of working within a charitable organisation that values its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Park Support Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Royal Parks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Royal Parks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Park Support Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Royal Parks:Your cover letter is your chance to shine! Tell us why you want to work at The Royal Parks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Royal Parks!
How to prepare for a job interview at The Royal Parks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
