Location ///harp.alert.royal Region Hyde Park – The Old Police House Salary £34,743 - £41,493 per annum, depending on experience Application Deadline Thursday, August 27, 2026 Job Profile Job Profile document
About us
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for an IT Technical Support Engineer to join us on a full-time, fixed-termbasis, working 36 hours per week.
The Benefits
- Salary of £34,743 - £41,493per annum, depending on experience
- 26 days' annual leave plus public holidays, rising to 29 days after 3 years of service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
The Role
As IT Technical Support Engineer, you will workclosely with the IT Service Delivery Manager toprovide effective technical support to colleagues across The Royal Parks, helping to ensure that IT services and end-user technology are reliable, secure and well supported. You will provide first and second-line technical support across Microsoft 365, end-user devices, networking and associated IT services, escalating more complex infrastructure issues where appropriate.
At The Royal Parks, in addition to our corporate values of responsible, excellent, inclusive, open and respectful, we are guided by five principles that shape how our IT team works:
- Secure by Design - We protect information, systems, and people
- Customer Focused - We start with your needs and outcomes
- Value Driven - We deliver what matters most to TRP
- Continuous Improvement - We learn, adapt and make things better
- One IT - Working together across TRP as one team
This is an exciting opportunity to be a key member of the IT Operations Team, delivery robust and reliable IT services. Due to the nature of this role, you will be required to be on-site 4 days per week.
About You:
- Relevant IT qualification, apprenticeship, or equivalent practical experience
- Experience of administrating a Microsoft 365 environment, including Exchange
- Experience of providing customer-focused first and/or second-line IT support in an organisational environment, and of using an IT service management system to manage incidents and service requests
- Good communication skills with an ability to simplify technical terms into more user-friendly language
- Experience of administrering Windows Server services and features, and of supporting Microsoft Teams including Teams Phone, Teams-enabled meeting rooms and associated collaboration services
We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
For more information, view our Corporate Strategy ) here:Corporate-Strategy- .pdf
Find out more about our values here:Our Values, Our Behaviours
Maps:The Map of Hyde Park | The Royal Parks
Reasonable adjustments
We’ve included some examples of the kind of adjustments we can make below, so you can see how we’re supporting others. These are just a few of the ways we can help, so please still get in touch even if the following aren’t relevant for you.You can contact usand we’ll be in touch as soon as we can.
- Support with written materials
- Adapting settings for mobility issues
We understand that you might need to see the interview questions in advance, for a number of reasons. We’re always open to discussing with you if this could be an adjustment which would help. We can provide written questions in the interview itself and if you have a written assessment to take, then we can allow you extra time, if you need it.
Audio assistance
For interviews online all the audio is subtitled and can be automatically captioned.
For anyone with mobility issues, if you let us know ahead of time, we’ll work to ensure your interview/assessments are held in spaces that are accessible.
If your interview is at one of our properties and an unpaved path might cause you discomfort or difficulties, we’ll aim to provide you with access to a paved path on the property.
If you have any other questions about the interview, please ask us and we’ll do what we can to make an adjustment.
Safeguarding Notice
The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk fromharm, and expects all staff and volunteers to share this commitment and follow the organisation’s policies and procedures. The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.
Vacancy Type
Full Time
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