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For Companies At a Glance
- Tasks: Assist with daily operations and deliver excellent customer service at The Hub.
- Company: Join The Royal Parks, managing iconic green spaces in London.
- Benefits: Earn £14.88 per hour, enjoy 26 days' leave, and access private medical insurance.
- Why this job: Work in a stunning park environment while balancing your personal and professional life.
- Qualifications: Basic IT skills, strong communication, and a passion for customer service.
- Other info: Flexible part-time hours with opportunities for learning and development.
The predicted salary is between 11 - 17 £ per hour.
The Royal Parks (TRP) is a charity established in 2017, managing over 5,000 acres of diverse parkland, rare habitats, historic buildings, and monuments in eight Royal Parks across London. These include Hyde Park, Kensington Gardens, The Green Park, St James's Park, and more.
We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with tens of millions of visits annually.
We are now looking for a Duty Officer to join us on a fee-paid casual contract, working on an ad-hoc basis for approximately 8–15 hours per week. The shifts will be weekends in winter (September – March) and weekends and evenings in summer (April – August).
The Benefits
- Salary of £14.88 per hour
- 26 days' annual leave plus public holidays, increasing to 29 days after three years' service (pro rata)
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a rewarding opportunity for a motivated and customer-focused individual to join our world-class team in The Regent's Park Hub, London's premier outdoor sports facility. You will have the chance to work in one of London's most iconic and picturesque parks, surrounded by stunning green spaces and historic landmarks, providing a truly unique and inspiring working environment.
What’s more, you’ll benefit from a refreshingly flexible part-time schedule that fits around your life, affording you the freedom to balance your personal commitments and professional aspirations seamlessly.
So, if you want to join a world-renowned organisation and contribute to one of the UK’s most loved public spaces, read on and apply today!
The Role
As a Duty Officer, you will assist with the day-to-day operations of The Hub in Regent's Park, delivering excellent customer service and supporting facility bookings. Specifically, you will help generate income through sports bookings and events in Regent's Park and Primrose Hill, ensuring the efficient management of the facilities. Alongside this, you will maintain a safe, welcoming, and well-managed environment across the site. You will oversee pitch and facility use, carry out regular pitch inspections, and support high standards for facilities and equipment in line with our policies.
Additionally, you will:
- Manage bookings for facilities and events, ensuring smooth operations
- Open and close The Hub, ensuring security and safety checks are completed
About You
To be considered as a Duty Officer, you will need:
- IT literacy, basic numeracy, and the aptitude to use a computer-based booking system and information management systems
- The ability to work unsupervised and achieve goals
- Excellent written and verbal communication skills to engage effectively with people of all ages and abilities
- Strong interpersonal skills, with a commitment to delivering exceptional customer service
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an "Accessibility Tools" button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a Duty Officer, please apply via the button shown. Successful candidates will be appointed on merit.
Duty Officer- The Hub Sports Facility in London employer: The Royal Parks
Contact Detail:
The Royal Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Officer- The Hub Sports Facility in London
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around The Hub and Regent's Park. Familiarising yourself with the space will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! As a Duty Officer, you'll be engaging with people of all ages. Think of scenarios where you can demonstrate your ability to handle queries or complaints effectively.
✨Tip Number 3
Network with current staff! If you can, chat with someone already working at The Hub. They can give you insider tips on what the team values and how to stand out during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at The Royal Parks!
We think you need these skills to ace Duty Officer- The Hub Sports Facility in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Duty Officer role. We want to see how you can contribute to our team at The Hub!
Show Off Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Royal Parks
✨Know Your Role
Familiarise yourself with the specific duties of a Duty Officer at The Hub. Understand the importance of customer service and facility management, as well as how to handle bookings and ensure safety. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves engaging with people of all ages, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in customer service settings. This will demonstrate your interpersonal skills and commitment to excellent service.
✨Demonstrate IT Literacy
Brush up on your computer skills, particularly with booking systems or information management software. Be ready to discuss any relevant experience you have with technology, as this is crucial for managing bookings and ensuring smooth operations at The Hub.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team culture, the types of events held at The Hub, or how they measure success in this role. Asking questions shows your enthusiasm and helps you determine if the position is the right fit for you.
