At a Glance
- Tasks: Provide top-notch IT support and ensure reliable tech services for The Royal Parks.
- Company: Join a charity managing iconic parks in London, making a real difference.
- Benefits: Enjoy competitive salary, generous leave, hybrid working, and health perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team enhancing IT services in beautiful surroundings.
- Qualifications: IT qualification or experience, with skills in Microsoft 365 and customer support.
The predicted salary is between 34743 - 41493 £ per year.
Location: Hyde Park – The Old Police House
Salary: £34,743 - £41,493 per annum, depending on experience
Application Deadline: Thursday, August 27, 2026
About us: The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for an IT Technical Support Engineer to join us on a full-time, fixed-term basis, working 36 hours per week.
The Benefits:
- Salary of £34,743 - £41,493 per annum, depending on experience
- 26 days' annual leave plus public holidays, rising to 29 days after 3 years of service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
The Role: As IT Technical Support Engineer, you will work closely with the IT Service Delivery Manager to provide effective technical support to colleagues across The Royal Parks, helping to ensure that IT services and end-user technology are reliable, secure and well supported. You will provide first and second-line technical support across Microsoft 365, end-user devices, networking and associated IT services, escalating more complex infrastructure issues where appropriate.
At The Royal Parks, we are guided by five principles that shape how our IT team works:
- Secure by Design - We protect information, systems, and people
- Customer Focused - We start with your needs and outcomes
- Value Driven - We deliver what matters most to TRP
- Continuous Improvement - We learn, adapt and make things better
- One IT - Working together across TRP as one team
This is an exciting opportunity to be a key member of the IT Operations Team, delivering robust and reliable IT services. Due to the nature of this role, you will be required to be on-site 4 days per week.
About You:
- Relevant IT qualification, apprenticeship, or equivalent practical experience
- Experience of administrating a Microsoft 365 environment, including Exchange
- Experience of providing customer-focused first and/or second-line IT support in an organisational environment, and of using an IT service management system to manage incidents and service requests
- Good communication skills with an ability to simplify technical terms into more user-friendly language
- Experience of administering Windows Server services and features, and of supporting Microsoft Teams including Teams Phone, Teams-enabled meeting rooms and associated collaboration services
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds.
Safeguarding Notice: The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk from harm, and expects all staff and volunteers to share this commitment and follow the organisation’s policies and procedures.
IT Technical Support Engineer employer: The Royal Parks
The Royal Parks (TRP) is an exceptional employer, offering a unique opportunity to work as a Boundary Wall Surveyor in the heart of London’s iconic parks. With a strong commitment to heritage conservation, TRP fosters a supportive work culture that values employee growth through learning and development opportunities, alongside competitive benefits such as generous annual leave and a robust pension scheme. Working in such a beautiful and historic environment not only enhances job satisfaction but also allows you to make a meaningful impact on the preservation of significant public assets.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Royal Parks values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Royal Parks might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Royal Parks!
✨Direct Apply to The Royal Parks
Let's not forget to apply directly through the The Royal Parks website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Royal Parks.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Royal Parks. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Royal Parks
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
