At a Glance
- Tasks: Assist with daily operations and deliver excellent customer service at The Hub.
- Company: Join The Royal Parks, managing iconic green spaces in London.
- Benefits: Earn £14.88/hour, enjoy 26 days leave, and access private medical insurance.
- Other info: Be part of a diverse team committed to inclusivity and community engagement.
- Why this job: Work in a stunning park environment with flexible hours that fit your lifestyle.
- Qualifications: IT literacy, strong communication skills, and a passion for customer service.
The predicted salary is between 11 - 18 £ per hour.
The Hub, The Regent’s Park, NW1 4RU
About Us
The Royal Parks (TRP) is a charity established in 2017, managing over 5,000 acres of diverse parkland, rare habitats, historic buildings, and monuments in eight Royal Parks across London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, and more. We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with tens of millions of visits annually.
We are now looking for a Duty Officer to join us on a fee-paid casual contract, working on an ad-hoc basis for approximately 8–15 hours per week. The shifts will be weekends in winter (September – March) and weekends and evenings in summer (April – August).
The Benefits
- Salary of £14.88 per hour
- 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a rewarding opportunity for a motivated and customer-focused individual to join our world-class team in The Regent’s Park Hub, London’s premier outdoor sports facility. You will have the chance to work in one of London’s most iconic and picturesque parks, surrounded by stunning green spaces and historic landmarks, providing a truly unique and inspiring working environment. What’s more, you’ll benefit from a refreshingly flexible part-time schedule that fits around your life, affording you the freedom to balance your personal commitments and professional aspirations seamlessly.
The Role
As a Duty Officer, you will assist with the day-to-day operations of The Hub in Regent’s Park, delivering excellent customer service and supporting facility bookings. Specifically, you will help generate income through sports bookings and events in Regent’s Park and Primrose Hill, ensuring the efficient management of the facilities. Alongside this, you will maintain a safe, welcoming, and well-managed environment across the site. You will oversee pitch and facility use, carry out regular pitch inspections, and support high standards for facilities and equipment in line with our policies.
Additionally, you will:
- Manage bookings for facilities and events, ensuring smooth operations
- Open and close The Hub, ensuring security and safety checks are completed
About You
To be considered as a Duty Officer, you will need:
- IT literacy, basic numeracy, and the aptitude to use a computer-based booking system and information management systems
- The ability to work unsupervised and achieve goals
- Excellent written and verbal communication skills to engage effectively with people of all ages and abilities
- Strong interpersonal skills, with a commitment to delivering exceptional customer service
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a Duty Officer, please apply via the button shown. Successful candidates will be appointed on merit.
Duty Officer- The Hub Sports Facility in England employer: The Royal Parks
The Royal Parks is an exceptional employer, offering a supportive and collaborative work culture that values employee development and growth. As a charity dedicated to preserving and enhancing London's beautiful parks, we provide meaningful opportunities for our staff to contribute to the community while enjoying a range of benefits, including flexible working arrangements and professional training. Join us in making a difference in a vibrant location that fosters both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Officer- The Hub Sports Facility in England
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like The Royal Parks. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including The Royal Parks. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Officer- The Hub Sports Facility in England
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining The Royal Parks aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at The Royal Parks
✨Highlight Your Passion for Sports
When chatting with The Royal Parks, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
