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- Tasks: Assist with daily operations and deliver excellent customer service at The Hub.
- Company: Join The Royal Parks, managing iconic green spaces in London.
- Benefits: Earn ÂŁ14.88 per hour, enjoy 26 days leave, and access private medical insurance.
- Why this job: Work in a stunning park environment while balancing your personal and professional life.
- Qualifications: IT literacy, strong communication skills, and a passion for customer service.
- Other info: Flexible part-time hours with opportunities for learning and development.
The predicted salary is between 12 - 17 ÂŁ per hour.
The Hub, The Regent’s Park, NW1 4RU
About Us
The Royal Parks (TRP) is a charity established in 2017, managing over 5,000 acres of diverse parkland, rare habitats, historic buildings, and monuments in eight Royal Parks across London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, and more. We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with tens of millions of visits annually.
We are now looking for a Duty Officer to join us on a fee-paid casual contract, working on an ad-hoc basis for approximately 8–15 hours per week. The shifts will be weekends in winter (September – March) and weekends and evenings in summer (April – August).
The Benefits
- Salary of ÂŁ14.88 per hour
- 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a rewarding opportunity for a motivated and customer-focused individual to join our world-class team in The Regent’s Park Hub, London’s premier outdoor sports facility. You will have the chance to work in one of London’s most iconic and picturesque parks, surrounded by stunning green spaces and historic landmarks, providing a truly unique and inspiring working environment. You’ll benefit from a refreshingly flexible part-time schedule that fits around your life, affording you the freedom to balance your personal commitments and professional aspirations seamlessly.
The Role
As a Duty Officer, you will assist with the day-to-day operations of The Hub in Regent’s Park, delivering excellent customer service and supporting facility bookings. Specifically, you will help generate income through sports bookings and events in Regent’s Park and Primrose Hill, ensuring the efficient management of the facilities. Alongside this, you will maintain a safe, welcoming, and well-managed environment across the site. You will oversee pitch and facility use, carry out regular pitch inspections, and support high standards for facilities and equipment in line with our policies. Additionally, you will:
- Manage bookings for facilities and events, ensuring smooth operations
- Open and close The Hub, ensuring security and safety checks are completed
About You
To be considered as a Duty Officer, you will need:
- IT literacy, basic numeracy, and the aptitude to use a computer-based booking system and information management systems
- The ability to work unsupervised and achieve goals
- Excellent written and verbal communication skills to engage effectively with people of all ages and abilities
- Strong interpersonal skills, with a commitment to delivering exceptional customer service
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. So, if you are interested in this unique opportunity as a Duty Officer, please apply via the button shown. Successful candidates will be appointed on merit.
Duty Officer - The Hub Sports Facility employer: The Royal Parks
Contact Detail:
The Royal Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Officer - The Hub Sports Facility
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Hub and its surroundings. This will not only help you feel more confident during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees of The Royal Parks on LinkedIn. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Duty Officer, like managing bookings or dealing with customer complaints. Practice your responses to show you're ready for anything.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Hub!
We think you need these skills to ace Duty Officer - The Hub Sports Facility
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Duty Officer role. We want to see how you can contribute to our team at The Hub, so don’t hold back!
Show Off Your Customer Service Skills: Since this role is all about delivering exceptional customer service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at The Royal Parks
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Duty Officer at The Hub. Familiarise yourself with the day-to-day operations, customer service expectations, and how to manage bookings effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Duty Officer, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or created a welcoming environment, as this will demonstrate your commitment to delivering exceptional service.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you would handle a booking conflict or a safety issue at the facility. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the position is the right fit for you.
