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- Tasks: Provide 2nd line desktop support across beautiful park locations in London.
- Company: Join The Royal Parks, a charity managing iconic green spaces.
- Benefits: Competitive salary, generous leave, private healthcare, and learning opportunities.
- Other info: Dynamic role with continuous training and career growth potential.
- Why this job: Make a real impact while working in stunning environments like Hyde Park.
- Qualifications: Experience in 2nd line support and knowledge of Microsoft technologies required.
The predicted salary is between 33666 - 39187 £ per year.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are currently undertaking a group wide digital transformation. We have a cloud first strategy (Azure) and are looking to further leverage Microsoft technologies to support operational efficiencies and our exciting growth plans.
The Benefits
- Salary of £33,666 - £39,187 per annum depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
You’ll have the chance to work in the stunning Hyde Park, one of the most iconic and historically rich locations in London while directly contributing to the preservation and enhancement of some of the UK's most visited and cherished public spaces.
The Role
You will be responsible for the 2nd line, desktop support, for numerous sites across our park locations. You will be working on the support and resolution of broad ranging issues across our hardware, software and network technologies. The environment is very much Microsoft/Windows based, so Office 365, Outlook & Exchange, Active Directory, Endpoint, etc.
There’s a lot going on, with plenty of opportunity to gain in-depth technical experience. You would receive continuous training and development, to enable you to progress your skills and your career - lots of opportunity to learn!
The role will also see you contribute to several key IT projects including our Windows 11 rollout, ongoing cloud migration, and our Cyber Security program.
About You
To be considered as our 2nd Line Support Engineer, you will need:
- Significant experience of 2nd line/ desktop support
- Experience of supporting Microsoft packages (MS Office 365, Endpoint, Exchange, Windows 10 & 11)
- Strong LAN/WAN and Active Directory
- Degree in IT
- The ability to work well under pressure to strict deadlines
- Excellent communication skills and a confident telephone manner
- Hold a full UK driving license
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a 2nd Line Support Engineer, please apply via the button shown. Successful candidates will be appointed on merit.
2nd Line Support Engineer (IT Technical Support Engineer) employer: The Royal Parks
Contact Detail:
The Royal Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer (IT Technical Support Engineer)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect 2nd Line Support Engineer role!
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your skills and experience. Engage with posts related to IT support and follow companies you’re interested in, like The Royal Parks, to stay updated on job openings.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft packages and desktop support. Practice explaining your problem-solving process clearly, as communication is key in this role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining The Royal Parks team and making a difference in our beautiful public spaces.
We think you need these skills to ace 2nd Line Support Engineer (IT Technical Support Engineer)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 2nd Line Support Engineer. Highlight your experience with Microsoft packages and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with The Royal Parks and how you can contribute to our digital transformation. Keep it engaging and personal, so we get a sense of who you are.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at The Royal Parks
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft packages, especially Office 365, Windows 10 & 11, and Active Directory. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical problems under pressure. The Royal Parks will want to see that you can think on your feet and provide effective solutions quickly.
✨Communicate Clearly and Confidently
Since you'll be dealing with users who may not be tech-savvy, practice explaining technical concepts in simple terms. A confident telephone manner is key, so consider doing mock interviews with friends or family.
✨Demonstrate Your Passion for Learning
The role offers plenty of opportunities for training and development, so express your enthusiasm for continuous learning. Share any relevant courses or certifications you've completed, and talk about what you hope to learn in this position.