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- Tasks: Provide 2nd line support for hardware, software, and network issues across beautiful park locations.
- Company: Join The Royal Parks charity, managing iconic green spaces in London.
- Benefits: Competitive salary, generous leave, pension scheme, and private medical insurance.
- Why this job: Make a real impact while working in stunning locations like Hyde Park.
- Qualifications: Experience in IT support, particularly with Microsoft technologies.
- Other info: Enjoy learning opportunities and a supportive work environment.
The predicted salary is between 28600 - 31400 £ per year.
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year. We are currently undertaking a group wide digital transformation. We have a cloud first strategy (Azure) and are looking to further leverage Microsoft technologies to support operational efficiencies and our exciting growth plans.
You will be responsible for the 2nd line, desktop support, for numerous sites across our park locations. You will be working on the support and resolution of broad ranging issues across our hardware, software and network technologies. The environment is very much Microsoft/Windows based, so Office 365, Outlook.
The Benefits
- Salary of £33,666 - £39,187 per annum depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
You’ll have the chance to work in the stunning Hyde Park, one of the most iconic and historically rich locations in London while directly contributing to the preservation and enhancement of some of the UK's most visited and cherished public spaces. So, if you want to make a tangible difference while enjoying a fulfilling and rewarding career, we want to hear from you!
2nd Line Support Engineer employer: The Royal Parks
Contact Detail:
The Royal Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It’s a great way to meet people who might know about job openings or can give you insider tips on the application process.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to ask any questions about the role.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Knowing about The Royal Parks and their digital transformation plans will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 4
Use our website to apply directly! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates about what we’re doing at StudySmarter.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd Line Support Engineer. Highlight your experience with Microsoft technologies and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with The Royal Parks and how you can contribute to our digital transformation. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved technical issues. We love seeing how you approach challenges, especially in a fast-paced environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at The Royal Parks
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365 and Windows environments. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Understand the Organisation's Mission
Familiarise yourself with The Royal Parks and their digital transformation goals. Knowing their mission and how your role as a 2nd Line Support Engineer fits into their plans will demonstrate your genuine interest and commitment to contributing to their success.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical technical problems. Practise articulating your thought process clearly and logically, as this will help interviewers see how you approach troubleshooting and support tasks.
✨Show Enthusiasm for the Role
Let your passion for IT support and working in a beautiful environment shine through. Talk about why you want to work at The Royal Parks and how you can contribute to their mission while enjoying the perks of working in such an iconic location.
