At a Glance
- Tasks: Support customer journeys at The Regents Park Tennis venue and ensure smooth operations.
- Company: Join The Royal Parks, a charity managing iconic parks in London.
- Benefits: Enjoy a competitive salary, generous leave, and private medical insurance.
- Other info: Diverse and inclusive workplace with great learning opportunities.
- Why this job: Be the face of customer service in beautiful park settings and make a difference.
- Qualifications: Strong customer service skills and computer literacy required.
The predicted salary is between 14.8 - 14.8 £ per hour.
About Us
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other public spaces, including Brompton Cemetery and Victoria Tower Gardens.
Benefits
- Salary of £27,706 per annum (£14.80/hour)
- 26 days’ annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
Full-time, permanent position, 36 hours per week, including at least one weekend day per week at The Regents Park tennis court venues.
The Role
As Operations Assistant, you will support a seamless customer journey at The Regents Park Tennis venue, from arrival through to departure. You will act as the first point of contact, engaging with customers, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed while consistently delivering a high standard of customer service. You will help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly.
- Provide information about the surrounding park environment
- Process bookings for all visitors
- Handle tenders in line with financial policies
- Support preparation of areas for activities and events
- Attend team briefings
- Follow safeguarding guidelines for children and adults at risk
About You
- Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
- Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
- Excellent communication skills, along with the ability to effectively communicate with a range of audiences
- Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure
We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds.
Safeguarding Notice
The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk from harm, and expects all staff and volunteers to share this commitment and follow the organisation's policies and procedures. The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.
Operations Assistant employer: THE ROYAL PARKS LTD
The Royal Parks is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while contributing to the preservation of London's iconic parks. With generous benefits including 26 days of annual leave, a robust pension scheme, and opportunities for personal development, staff are encouraged to grow within their roles. Working at The Regents Park tennis venue not only allows you to engage with the community but also to be part of a dedicated team committed to delivering outstanding customer service in a beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at THE ROYAL PARKS LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like THE ROYAL PARKS LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to THE ROYAL PARKS LTD:Your cover letter is your chance to shine! Tell us why you want to work at THE ROYAL PARKS LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at THE ROYAL PARKS LTD!
How to prepare for a job interview at THE ROYAL PARKS LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
