At a Glance
- Tasks: Lead a team to ensure smooth operations of sports facilities in iconic parks.
- Company: The Royal Parks, managing London's beautiful outdoor spaces.
- Benefits: Competitive salary, generous leave, pension scheme, and private medical insurance.
- Other info: Join a diverse team committed to inclusivity and community engagement.
- Why this job: Make a positive impact while developing your career in stunning park locations.
- Qualifications: Experience in leisure or hospitality with excellent customer service skills.
The predicted salary is between 33424 - 33424 € per year.
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments across eight Royal Parks in London: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our Royal Parks and public spaces are among the most visited attractions in the UK, welcoming tens of millions of visitors each year.
We are looking for a Team Leader to join us on a full-time, permanent basis, working 40 hours per week at Hyde Park and Regent’s Park. It is a requirement that at least one weekend is worked per week.
The Benefits
- Salary of £33,424 per annum
- 26 days’ annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata for part-time)
- Pension scheme (3% employee contribution and up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices based in beautiful park locations
This is a rewarding opportunity for a leisure, hospitality or service industry professional with high-volume experience to join our exceptional organisation as we continue to make a positive difference to the lives of people across London. You’ll have the chance to grow and develop your career amongst some of London’s most iconic outdoor spaces, enabling sporting activities for individuals and communities who cannot access facilities elsewhere. You’ll also make a positive impact whilst growing your skills, safe in the knowledge that your work will do genuine good.
The Role
As the Team Leader, you will ensure that members of the public, groups and teams can enjoy sports facilities across Hyde Park and The Regent’s Park. Providing operational shift leadership to a team of Operations Assistants and other staff, you will work across our boating, swimming, tennis, padel, netball, football and lawn bowls facilities. You’ll ensure all activities run smoothly and safely, championing excellent customer service and health & safety at all times. Supporting your team and colleagues, you will prepare facilities for daily use and special events, contributing to a positive, well‑managed environment for both customers and staff.
About You
To be considered as the Team Leader, you will need:
- Previous experience in the leisure, hospitality or service industries
- Experience working with high volumes of customers
- The ability to manage customers and resources to support smooth operations
- Excellent customer service skills with clear, professional communication
- The ability to work flexibly and manage changing priorities in a fast‑paced environment
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal‑opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. We want to put everyone in the best possible position to succeed. If you think that you may need more support to complete our application process, please do get in touch.
Team Leader employer: The Royal Parks Limited.
The Royal Parks is an exceptional employer, offering a unique opportunity to work in some of London's most iconic outdoor spaces while making a positive impact on the community. With a strong commitment to employee growth, generous benefits including 26 days of annual leave, private medical insurance, and a supportive work culture, you will thrive in a role that champions excellent customer service and health & safety. Join us at Hyde Park and Regent’s Park, where your contributions will help enhance the lives of millions of visitors each year.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show up at events! Attend local sports or community events in parks. Not only will you get a feel for the environment, but you might also meet potential colleagues or managers from The Royal Parks who can share insights about the Team Leader role.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and team management. Think about your past experiences and how they relate to the role. We want to see your passion for making a positive impact in the community!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining The Royal Parks team and contributing to our mission.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Team Leader role. Highlight your previous experience in leisure, hospitality, or service industries, and don’t forget to mention any high-volume customer management you've done!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at The Royal Parks and how your background makes you the perfect fit for leading our team. Keep it engaging and personal!
Show Off Your Customer Service Skills:Since excellent customer service is key for this role, make sure to include examples of how you've provided top-notch service in past positions. We want to see how you’ve made a positive impact on customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at The Royal Parks Limited.
✨Know Your Parks
Familiarise yourself with the Royal Parks and their unique features. Understanding the history, facilities, and activities available in Hyde Park and Regent’s Park will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service, especially in high-volume settings. Highlight how you managed challenging situations and ensured a positive experience for customers.
✨Demonstrate Leadership Qualities
Think of specific instances where you led a team or project. Discuss how you motivated your team, handled conflicts, and ensured smooth operations. This will illustrate your capability to take on the Team Leader role effectively.
✨Be Ready for Scenario Questions
Anticipate questions about how you would handle various scenarios, such as managing a busy day at the park or dealing with a difficult customer. Practising your responses will help you feel more confident and articulate during the interview.
