Operations Manager

The Royal Parks (TRP) is a charity created in March 2017.

We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London.

These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens.

Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for an Operations Manager to join us on a full-time, permanent basis, working 36 hours per week.

• The Benefits
• Salary of £37,668 per annum
• 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful park location

The Role

As the Operations Manager, you will work very closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that the revenue targets are achieved across the sports areas of the business.

The business already has high occupancy throughout the year with leagues, tournaments, coaching, block bookings, holiday camps, clubs and casual use so this role is mostly about delivering a great customer experience and ensuring user groups from the whole community have access to what they offer.

• You will also
• Ensure the tennis, sports and kids programming and clubs are optimised and that all booking procedures are followed
• Work with the General Manager to review and enhance all programming to reflect the needs of the whole community
• Lead and develop a team of Recreation Assistants and front-line staff
• Day to day management of the centre, typically working opposite shifts to the GM
• Lead responsibility for health and safety when on shift
• Rota management and ensuring effective staffing for key events and competitions
• Address and resolve customer complaints in person and on email.

About You

• To be considered as our Sport & Leisure Operation Manager, you will need:
• Managed a large team in a high footfall sports, recreation or leisure operation, possibly as a Senior Duty Manager, Operations Manager, Front of House Manager or Sports Programme manager.
• Experience in sports and/or kids activity programming.
• Excellent interpersonal and organisational skills.
• The flexibility to work a mixture of shifts including 7am starts, 9pm finishes and working every other weekend.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer.

We value diversity and encourage applications from candidates from all backgrounds.

We believe that the more inclusive we are, the better our work will be.

Location ///trips. care. large Region Courts & Pitches at Hyde & Greenwich Salary £37,668 Application Deadline Thursday, August 6, 2026

About us

The Royal Parks (TRP) is a charity created in March 2017.

We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London.

These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens.

Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for an Operations Manager to join us on a full-time, permanent basis, working 36 hours per week.

• The Benefits
• Salary of £37,668 per annum
• 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful park location

The Role

As the Operations Manager, you will work very closely with the General Manager of the venue to ensure that the programming of the courts and pitches and customer service across the operation is delivered consistently and that the revenue targets are achieved across the sports areas of the business.

The business already has high occupancy throughout the year with leagues, tournaments, coaching, block bookings, holiday camps, clubs and casual use so this role is mostly about delivering a great customer experience and ensuring user groups from the whole community have access to what they offer.

• You will also
• Ensure the tennis, sports and kids programming and clubs are optimised and that all booking procedures are followed
• Work with the General Manager to review and enhance all programming to reflect the needs of the whole community
• Lead and develop a team of Recreation Assistants and front-line staff
• Day to day management of the centre, typically working opposite shifts to the GM
• Lead responsibility for health and safety when on shift
• Rota management and ensuring effective staffing for key events and competitions
• Address and resolve customer complaints in person and on email.

About You

• To be considered as our Sport & Leisure Operation Manager, you will need:
• Managed a large team in a high footfall sports, recreation or leisure operation, possibly as a Senior Duty Manager, Operations Manager, Front of House Manager or Sports Programme manager.
• Experience in sports and/or kids activity programming.
• Excellent interpersonal and organisational skills.
• The flexibility to work a mixture of shifts including 7am starts, 9pm finishes and working every other weekend.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer.

We value diversity and encourage applications from candidates from all backgrounds.

We believe that the more inclusive we are, the better our work will be.

• Tips before applying
• Save down each section so you don’t loose your completed sections
• Use the STAR method (Situation, Task, Action and Result) to answer the criteria
• Explain how and why you can do a certain responsibility
• Use the job description to help you frame your answers
• Don’t answer just ‘yes’ or ‘no’ to a criteria selection
• Use specific experiences to reflect your role
• Reasonable adjustments

We’ve included some examples of the kind of adjustments we can make below, so you can see how we’re supporting others.

These are just a few of the ways we can help, so please still get in touch even if the following aren’t relevant for you.

You can contact usand we’ll be in touch as soon as we can.

• Support with written materials
• Adapting settings for mobility issues

We understand that you might need to see the interview questions in advance, for a number of reasons.

We’re always open to discussing with you if this could be an adjustment which would help.

We can provide written questions in the interview itself and if you have a written assessment to take, then we can allow you extra time, if you need it.

Audio assistance

For interviews online all the audio is subtitled and can be automatically captioned.

For anyone with mobility issues, if you let us know ahead of time, we’ll work to ensure your interview/assessments are held in spaces that are accessible.

If your interview is at one of our properties and an unpaved path might cause you discomfort or difficulties, we’ll aim to provide you with access to a paved path on the property.

If you have any other questions about the interview, please ask us and we’ll do what we can to make an adjustment.

Safeguarding Notice

The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk fromharm, and expects all staff and volunteers to share this commitment and follow the organisation’s policies and procedures.

The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.

• Vacancy Type Full Time
• #J-18808-Ljbffr