Operations Assistant

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments across eight Royal Parks in London, including Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park, Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, such as Brompton Cemetery and Victoria Tower Gardens, which together attract tens of millions of visitors each year.

Benefits

• Salary of £27,706 per annum (£14.80/hour)
• 26 days’ annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme

This is a fantastic opportunity for a customer‑focused individual to join our thriving organisation and work at the heart of vibrant, outdoor venues. As an Operations Assistant, you will support a seamless customer journey at the Regent’s Park Tennis venue, from arrival to departure. You will act as the first point of contact, engage with customers across our facilities, respond to enquiries, encourage repeat bookings, and, when necessary, elevate complaints, consistently delivering a high standard of customer service. You will also help maintain safe, well‑managed venues by promoting positive behaviour, managing expectations around court usage, and supporting the procedures that keep day‑to‑day operations running smoothly.

Responsibilities

• Provide information about the surrounding park environment
• Process bookings for all visitors
• Handle tenders in line with financial policies
• Support the preparation of areas for activities and events
• Attend team briefings
• Follow safeguarding guidelines for children and adults at risk

About You

• Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
• Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
• Excellent communication skills, along with the ability to effectively communicate with a range of audiences
• Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure

If you require additional support to complete our application process, please let us know. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds.

Reasonable Adjustments

• Support with written materials
• Audio assistance (online interviews are subtitled and can be automatically captioned)
• Adapting settings for mobility issues (e.g., paving paths for accessibility)

Safeguarding Notice

The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk from harm and expects all staff and volunteers to share this commitment and follow the organisation’s policies and procedures. Staff receive awareness training and further in‑depth training for those working with children, young people or adults who may be at risk of harm.

Vacancy Type Full Time