At a Glance
- Tasks: Lead a team to ensure smooth operations of sports facilities in iconic parks.
- Company: The Royal Parks, managing London's beautiful outdoor spaces.
- Benefits: Competitive salary, generous leave, pension scheme, and private medical insurance.
- Other info: Join a diverse team committed to inclusivity and community engagement.
- Why this job: Make a positive impact while developing your career in stunning park locations.
- Qualifications: Experience in leisure or hospitality with strong customer service skills.
The predicted salary is between 33424 - 33424 € per year.
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments across eight Royal Parks in London: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our Royal Parks and public spaces are among the most visited attractions in the UK, welcoming tens of millions of visitors each year.
We are looking for a Team Leader to join us on a full-time, permanent basis, working 40 hours per week at Hyde Park and Regent’s Park. It is a requirement that at least one weekend is worked per week.
The Benefits
- Salary of £33,424 per annum
- 26 days’ annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata for part-time)
- Pension scheme (3% employee contribution and up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices based in beautiful park locations
This is a rewarding opportunity for a leisure, hospitality or service industry professional with high-volume experience to join our exceptional organisation as we continue to make a positive difference to the lives of people across London. You’ll have the chance to grow and develop your career amongst some of London’s most iconic outdoor spaces, enabling sporting activities for individuals and communities who cannot access facilities elsewhere. You’ll also make a positive impact whilst growing your skills, safe in the knowledge that your work will do genuine good.
The Role
As the Team Leader, you will ensure that members of the public, groups and teams can enjoy sports facilities across Hyde Park and The Regent’s Park. Providing operational shift leadership to a team of Operations Assistants and other staff, you will work across our boating, swimming, tennis, padel, netball, football and lawn bowls facilities. You’ll ensure all activities run smoothly and safely, championing excellent customer service and health & safety at all times. Supporting your team and colleagues, you will prepare facilities for daily use and special events, contributing to a positive, well‑managed environment for both customers and staff.
About You
To be considered as the Team Leader, you will need:
- Previous experience in the leisure, hospitality or service industries
- Experience working with high volumes of customers
- The ability to manage customers and resources to support smooth operations
- Excellent customer service skills with clear, professional communication
- The ability to work flexibly and manage changing priorities in a fast‑paced environment
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal‑opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
We want to put everyone in the best possible position to succeed. If you think that you may need more support to complete our application process, please do get in touch.
Team Leader in London employer: The Royal Parks Limited.
The Royal Parks is an exceptional employer, offering a unique opportunity to work in some of London's most iconic outdoor spaces while making a positive impact on the community. With a strong commitment to employee growth, generous benefits including 26 days of annual leave, private medical insurance, and a supportive work culture, you will thrive in a role that champions excellent customer service and health & safety. Join us at Hyde Park and Regent’s Park, where your contributions will help enhance the lives of millions who visit our beautiful parks each year.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show up at events! Attend local community events or workshops related to parks and recreation. Not only will you learn more about the industry, but you might also meet potential employers or colleagues who can help you land that Team Leader role.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by practising common questions related to customer service and team leadership. Think about your past experiences and how they relate to the role at The Royal Parks. Confidence is key!
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Leader role. Highlight your experience in leisure, hospitality, or service industries, and showcase how your skills align with the job description. We want to see how you can make a positive impact at The Royal Parks!
Show Off Your Customer Service Skills:Since excellent customer service is key for this role, share specific examples of how you've provided outstanding service in previous jobs. We love to see real-life stories that demonstrate your ability to manage customers and resources effectively.
Be Clear and Professional:When writing your application, keep your language clear and professional. Use a friendly tone but avoid jargon. We appreciate straightforward communication that reflects your personality while still being appropriate for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Team Leader position. Plus, it’s super easy to do!
How to prepare for a job interview at The Royal Parks Limited.
✨Know Your Parks
Familiarise yourself with the Royal Parks and their unique features. Understanding the history, facilities, and activities available in Hyde Park and Regent’s Park will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service, especially in high-volume settings. Highlight how you managed challenging situations and ensured a positive experience for customers.
✨Demonstrate Leadership Experience
Be ready to discuss your leadership style and how you've successfully led teams in the past. Share specific instances where you motivated your team, handled conflicts, or improved operations, as this role requires strong operational shift leadership.
✨Emphasise Flexibility and Adaptability
The role involves managing changing priorities in a fast-paced environment. Prepare to discuss how you've adapted to unexpected challenges in previous roles and how you prioritised tasks to ensure smooth operations.
