At a Glance
- Tasks: Support visitors and families with empathy while managing administrative tasks at Brompton Cemetery.
- Company: Join The Royal Parks, a historic organisation preserving London's iconic green spaces.
- Benefits: Enjoy competitive salary, 26 days leave, private healthcare, and learning opportunities.
- Other info: Work in beautiful locations with a commitment to diversity and inclusion.
- Why this job: Make a meaningful impact in a serene environment while helping others during personal moments.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 28864 - 30500 £ per year.
Location: Brompton Cemetery – Chapel Office. Salary £28,864 - £30,500 per annum, depending on experience. Application deadline: Wednesday, July 8, 2026.
About Us
The Royal Parks (TRP) manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for a Park Support and Cemetery Officer to join us at Brompton Cemetery and Kensington Gardens on a full-time, 12 months fixed term basis, working 36 hours per week.
The Benefits
- Salary of £28,864 - £30,500 per annum, depending on experience
- 26 days' annual leave (pro rata) plus public holidays
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a unique opportunity for a customer-focused individual with administrative experience to join our dedicated and historic organisation. In this rewarding role, you will be a calm and reassuring presence, helping families and visitors navigate deeply personal moments with empathy, care and quiet professionalism. What's more, you will become a guardian of heritage, playing a key role in the careful preservation of a breathtaking Victorian garden cemetery where every path tells a story and every detail matters, and of an iconic park in Kensington, central London.
The Role
As a Park Support and Cemetery Officer, you will provide on-site business support and administrative functions to aid the delivery of services at Brompton Cemetery, and at Kensington Gardens. Specifically, you will serve as the primary point of contact for visitors, colleagues, contractors and families, overseeing bookings, co-ordinating meetings and events, and supporting funerary services with professionalism and empathy. Beyond this, you will ensure the accuracy of records, calendars and systems, supporting the smooth operation of both sites, Brompton Cemetery and Kensington Gardens, through tasks such as processing permits and commercial licences, purchase orders and invoices, assisting with correspondence and deliveries, managing burial records, helping with grave searches and other client services. Additionally, you will:
- Raise purchase orders, sales invoices and update financial records
- Manage and maintain key cupboard
- Assist with updating signage and noticeboards
About You
To be considered as a Park Support Officer, you will need:
- Experience of providing a high level of customer service
- Significant experience using office IT applications
- Good literacy, numeracy, and accuracy in administrative tasks
- Strong collaborative skills and adaptability
Other organisations may call this role Administration Officer, Park Administrator, Office Support Officer, Administrative Support Assistant, Park Office Assistant, Cemetery Administrator or Cemetery Services Officer.
Reasonable Adjustments
We’ve included some examples of the kind of adjustments we can make below, so you can see how we’re supporting others. These are just a few of the ways we can help, so please still get in touch even if the following aren’t relevant for you. You can contact us and we’ll be in touch as soon as we can.
- Support with written materials
- Adapting settings for mobility issues
We understand that you might need to see the interview questions in advance, for a number of reasons. We’re always open to discussing with you if this could be an adjustment which would help. We can provide written questions in the interview itself and if you have a written assessment to take, then we can allow you extra time, if you need it.
Audio assistance
For interviews online all the audio is subtitled and can be automatically captioned.
Safeguarding Notice
The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk from harm, and expects all staff and volunteers to share this commitment and follow the organisation’s policies and procedures. The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you want to join us as a Park Support and Cemetery Officer, please apply via the button shown. Successful candidates will be appointed on merit.
StudySmarter Expert Advice🤫
We think this is how you could land Park Support and Cemetery Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Royal Parks Limited.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Royal Parks Limited. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Park Support and Cemetery Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Royal Parks Limited.:Your cover letter is your chance to shine! Tell us why you want to work at The Royal Parks Limited. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Royal Parks Limited.!
How to prepare for a job interview at The Royal Parks Limited.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
