At a Glance
- Tasks: Be the friendly face of our care home, welcoming visitors and managing check-ins.
- Company: Join a supportive charity dedicated to helping the Royal Navy community.
- Benefits: Enjoy 6 weeks holiday, free parking, and a cycle to work scheme.
- Other info: Flexible part-time hours perfect for students looking to balance work and study.
- Why this job: Make a difference in a unique environment while gaining valuable experience.
- Qualifications: Experience in reception roles and a warm, welcoming personality.
The predicted salary is between 10.8 - 13.2 £ per hour.
Location: Admiral Jellicoe House, Portsmouth
Job type: Permanent P/T - 15 hours per week 9am-5pm Saturday and Sunday
To be considered for this role, you must already have the right to work in the UK, as we are unable to provide sponsorship.
The Royal Naval Benevolent Trust is a Royal Navy & Royal Marine charity that gives help, in cases of need, to serving and former Royal Naval ratings and Royal Marines. We also help their partners, children and some others connected with them. The RNBT has a ‘family-run’ feel and we have carefully created a supportive, friendly and close-knit team making it a unique and very special place to work.
Reporting to the Care Home Manager and working as part of a small, supportive team, the Receptionist will play a key front-facing role at the Care Home. Key responsibilities will include but not be limited to:
- Be a welcoming first point of contact when visitors arrive
- Ensure a smooth check-in and check-out process for all visitors and contractors ensuring they are signed in and are aware of their responsibilities whilst in the care home
- Answer telephone calls and enquiries, directing appropriately and taking messages effectively
- Support with admin tasks as and when required to support the management team in the care home
- Ensure the reception and public facing areas of the home are clean, tidy and always well-presented
- Coordinate the ordering of supplies and equipment where appropriate
- Monitor and comment on the quality of the Reception Services contributing to the home’s quality improvement initiatives
- Any other duties as requested by the Home Manager
Our care home operates 7 days per week. The hours of work are 15 hours per week and the post holder will be required to work both days at the weekends. This role would suit a personable, friendly individual who has experience working on a busy reception, who is able to manage changing priorities and present a warm and welcoming presence for our home for all residents, relatives, staff and visitors.
A naval, armed forces or non-profit background would be beneficial but is not essential and our team have built their experiences across a wide range of sectors and we strive to be as inclusive as possible to drive diversity across our teams.
In addition to a competitive salary, we offer a generous suite of benefits to our employees including:
- 6 weeks’ holiday inclusive of public holidays.
- Cycle to work scheme
- Free on-site parking
- Eligible for blue light card
A full job description is available on request.
As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process.
We are proud to be a Disability Confident Committed Employer. If you would like to find out more about working for The Royal Naval Benevolent Trust please contact us at careers.ajh@rnbt.org.uk or apply by visiting www.rnbt.org.uk
CLOSING DATE FOR APPLICATIONS: Midday 31 August 2026
Receptionist (Weekend) in Portsmouth employer: The Royal Naval Benevolent Trust
The Royal Naval Benevolent Trust is an exceptional employer, offering a supportive and family-style work environment at Admiral Jellicoe House in Portsmouth. With a focus on meaningful care for veterans, employees benefit from competitive pay, a close-knit team culture, and opportunities for personal and professional growth, making it a rewarding place to work for those passionate about making a difference.
Contact Details:
The Royal Naval Benevolent Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Weekend) in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Royal Naval Benevolent Trust. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Royal Naval Benevolent Trust before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist (Weekend) in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Royal Naval Benevolent Trust:Your cover letter is your chance to shine! Tell us why you want to work at The Royal Naval Benevolent Trust specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Royal Naval Benevolent Trust!
How to prepare for a job interview at The Royal Naval Benevolent Trust
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
