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- Tasks: Support account managers to deliver top-notch service to B2B customers.
- Company: Join the iconic Royal Mint with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a flexible hybrid model, generous holiday, and professional development support.
- Other info: Get involved in charity work and enjoy perks like gym access and discounts.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong IT skills, excellent organisation, and a knack for problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Sales Administrator will support the account manager and customer manager with providing a first class service to our B2B Royal Mint customers by ensuring that orders, emails and complaints are actioned with the SLA\\\’s for the department.
Responsibilities
- Support the account manager and customer manager to provide a first class service to B2B Royal Mint customers by ensuring that orders, emails and complaints are actioned within SLA requirements.
Qualifications
- Strong IT skills, including MS Word, Excel, and Outlook.
- Excellent organisational skills and the ability to manage multiple priorities.
- A good general level of maths.
- Experience in a customer-facing role.
- Knowledge of data management and stock systems.
We are looking for people who are
- Committed to delivering excellent customer service.
- Highly organised and methodical with strong attention to detail.
- Proactive problem-solvers who can work to tight deadlines.
- Professional, diplomatic, and approachable in all interactions.
- Adaptable, collaborative team players who are willing to step in and support colleagues when needed.
Benefits
- Enjoy a 9-day fortnight as part of a flexible hybrid-working model, with a blend of home working and at least three days per week in the office.
- Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.
- 24.5 days holiday + bank holidays.
- Option to buy up to 5 days annual leave per annum.
- Generous Pension Scheme – with the ability to adjust your contribution amount.
- Automatic enrolment to The Royal Mint\’s Life Assurance Scheme.
- Access to free onsite car parking and canteen proudly serving Costa Coffee.
- Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.
- Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured.
- Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.
- Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our \’Give a Day\’ incentive.
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Sales Administrator employer: The Royal Mint
Contact Detail:
The Royal Mint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Get to know the company! Research The Royal Mint and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with B2B customers, being clear and professional in your interactions is key. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple priorities or solved problems under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take the first step towards joining our awesome team at The Royal Mint.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight your experience in customer-facing roles and any relevant IT skills, especially with MS Word, Excel, and Outlook. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer service and how your organisational skills make you a perfect fit for the role. We love seeing your personality come through!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for proactive problem-solvers who can handle tight deadlines, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at The Royal Mint
✨Know Your Stuff
Make sure you’re familiar with the Sales Administrator role and the specific needs of B2B customers. Brush up on your knowledge of order processing, customer service best practices, and how to handle complaints effectively. This will show that you’re genuinely interested in the position and ready to hit the ground running.
✨Show Off Your IT Skills
Since strong IT skills are a must, be prepared to discuss your experience with MS Word, Excel, and Outlook. Maybe even bring examples of how you've used these tools in previous roles to improve efficiency or solve problems. This will demonstrate your capability and readiness to support the account and customer managers.
✨Organisational Wizardry
Highlight your organisational skills during the interview. Share specific examples of how you’ve managed multiple priorities in the past, especially in a customer-facing role. This will reassure them that you can handle the fast-paced environment and meet those tight deadlines.
✨Be a Team Player
Emphasise your adaptability and willingness to support colleagues. Talk about times when you’ve collaborated with others to achieve a common goal or stepped in to help out when needed. This will align perfectly with their search for someone who is professional, diplomatic, and approachable.