At a Glance
- Tasks: Design and deliver engaging training solutions for Customer Service teams.
- Company: Join a supportive team at The Royal Mint with a focus on professional growth.
- Benefits: Enjoy a flexible hybrid model, generous holiday, and wellness perks.
- Other info: Get involved in charity work and enjoy a vibrant workplace culture.
- Why this job: Make a real impact by empowering others with essential skills and knowledge.
- Qualifications: Experience in customer service training and strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
Your role with us: The Training Manager is responsible for building capability across the Customer Service function by designing and delivering effective, practical training solutions. The role ensures colleagues are equipped with the skills, knowledge and behaviours required to deliver a high quality customer experience, including confident use of systems, processes and AI enabled tools.
We are looking for people who have:
- A strong background in Customer Service operations, processes and problem solving
- Knowledge of HubSpot CRM (desirable), with a willingness to proactively develop capability if not already proficient
- Experience in creating and delivering structured training programmes in both classroom and 1:1 coaching settings
- A demonstrable experience designing technical customer service training tailored to diverse audiences.
We are looking for people who are:
- Experienced in embedding system changes, digital tools or automation into operational teams.
- Able to create engaging, high quality learning content across multiple formats
- Strong communicator with exceptional attention to consistency and detail
- Highly effective at coaching with ability to build confidence and capability in others
More information and employee benefits:
- Enjoy a 9-day fortnight as part of a flexible hybrid-working model, with a blend of home working and at least three days per week in the office.
- Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.
- 24.5 days holiday + bank holidays.
- Option to buy up to 5 days annual leave per annum.
- Generous Pension Scheme – with the ability to adjust your contribution amount.
- Automatic enrolment to The Royal Mint’s Life Assurance Scheme.
- Access to free onsite car parking and canteen proudly serving Costa Coffee.
- Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.
- Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured.
- Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.
- Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive.
HR - Training Manager in Llantrisant employer: The Royal Mint
The Royal Mint is an exceptional employer, offering a dynamic work environment in Llantrisant where you can thrive as a Strategic Account Manager. With a strong focus on professional development, a supportive hybrid working model, and a range of employee benefits including a flexible holiday system and generous pension scheme, you'll find ample opportunities for growth and collaboration within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land HR - Training Manager in Llantrisant
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at The Royal Mint and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace HR - Training Manager in Llantrisant
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at The Royal Mint. So, don’t be shy about laying it all out there!
How to prepare for a job interview at The Royal Mint
✨Showcase Your Adaptability
Given that this is a temporary HR role at The Royal Mint, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that The Royal Mint uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at The Royal Mint.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at The Royal Mint.
