At a Glance
- Tasks: Design and deliver engaging training solutions for customer service excellence.
- Company: Join a leading organisation with a commitment to professional development.
- Benefits: Enjoy a flexible hybrid model, generous holiday, and wellness perks.
- Other info: Be part of a supportive team with opportunities for community involvement.
- Why this job: Make a real difference by empowering others with essential skills.
- Qualifications: Experience in customer service training and strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
The Customer Services Trainer is responsible for building capability across the Customer Service function by designing and delivering effective, practical training solutions. The role ensures colleagues are equipped with the skills, knowledge and behaviours required to deliver a high quality customer experience, including confident use of systems, processes and AI enabled tools.
We are looking for people who have:
- A strong background in Customer Service operations, processes and problem solving
- Knowledge of HubSpot CRM (desirable), with a willingness to proactively develop capability if not already proficient
- Experience in creating and delivering structured training programmes in both classroom and 1:1 coaching settings
- A demonstrable experience designing technical customer service training tailored to diverse audiences.
We are looking for people who are:
- Experienced in embedding system changes, digital tools or automation into operational teams.
- Able to create engaging, high quality learning content across multiple formats
- Strong communicator with exceptional attention to consistency and detail
- Highly effective at coaching with ability to build confidence and capability in others
More information and employee benefits:
- Enjoy a 9-day fortnight as part of a flexible hybrid-working model, with a blend of home working and at least three days per week in the office.
- Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.
- 24.5 days holiday + bank holidays.
- Option to buy up to 5 days annual leave per annum.
- Generous Pension Scheme – with the ability to adjust your contribution amount.
- Automatic enrolment to The Royal Mint’s Life Assurance Scheme.
- Access to free onsite car parking and canteen proudly serving Costa Coffee.
- Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.
- Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured.
- Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.
- Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive.
Customer Services Trainer in Llantrisant employer: The Royal Mint
The Royal Mint is an exceptional employer, offering a supportive and flexible work environment for the Customer Services Trainer role. With a commitment to professional development, generous benefits including a 9-day fortnight, and opportunities for community engagement through volunteering, employees are empowered to grow both personally and professionally. The unique blend of hybrid working and a vibrant office culture makes it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Trainer in Llantrisant
✨Tip Number 1
Network like a pro! Reach out to current or former employees in customer service roles, especially those who have worked with training. They can give you insider tips and might even refer you directly, which is always a bonus.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or a mock training session that showcases your ability to create engaging content. This will not only impress during interviews but also demonstrate your hands-on approach to training.
✨Tip Number 3
Be proactive! If you know the company uses HubSpot CRM, brush up on it before your interview. Mentioning your willingness to learn and adapt will show you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Services Trainer in Llantrisant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service training. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Training Experience:Since this role is all about delivering effective training solutions, share specific examples of programmes you've created or delivered. We love seeing how you’ve engaged diverse audiences and made learning fun and impactful!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps to break down your experience and skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Royal Mint
✨Know Your Stuff
Make sure you brush up on your customer service operations and processes. Familiarise yourself with the tools mentioned in the job description, especially HubSpot CRM. If you're not already proficient, show your willingness to learn and develop your skills.
✨Showcase Your Training Skills
Prepare to discuss your experience in creating and delivering training programmes. Think of specific examples where you've successfully trained others, whether in a classroom or one-on-one setting. Highlight how you tailored your approach to different audiences.
✨Communicate Clearly
As a Customer Services Trainer, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate your ability to explain complex concepts in a simple way, as this will be crucial in your role.
✨Engage with the Interviewers
Don't just answer questions; engage with your interviewers. Ask them about their current training challenges or how they use AI tools in customer service. This shows your interest in the role and helps you understand their needs better.
