Customer Service Advisor in Llantrisant

Are you a natural problem-solver who enjoys creating positive customer experiences?

Customer Service Advisor for TheRoyalMint based in Llantrisant, CF72 8YT.

Shifts available and pay rate:

• Monday to Friday, working every other Saturday and Sunday
• Mid‑week mornings: 8 AM to 4 PM
• Mid‑week afternoons: 12 PM to 8 PM
• Saturday shift: 9 AM to 4 PM
• Sunday shift: 10 AM to 5 PM
• Pay rate of £27,350 per year

What you will do on a typical day as a Customer Service Adviser for TheRoyalMint:

• Handle a variety of customer inquiries and complaints efficiently.
• Represent TheRoyalMint, ensuring all communications reflect its brand and values.
• Collaborate with different departments to resolve customer queries promptly and personally.
• Maintain clear, accurate records to facilitate effective problem‑solving and track customer service success.

Key Requirements:

• Deal effectively with all manner of customer queries and complaints.
• Act as the voice of TheRoyalMint, ensuring all communication is aligned with our branding and ideals.
• Collaborate with many different departments in order to resolve a customer\’s query in a timely, personable manner.
• Create and maintain clear relevant records enabling us to problem‑solve effectively for our customers and track our success in doing so.

Key Behaviours of a Customer Service Advisor:

• Passion for delivering outstanding customer experiences and achieving results.
• Positive attitude, maintaining composure under pressure.
• Empathetic, with the ability to understand the customer\’s perspective.
• Uses initiative to think creatively and find solutions to customer inquiries.
• Strong ability to build and maintain relationships with customers, peers, colleagues, and key stakeholders across the business.

Knowledge, Skills & Experience:

• Product Knowledge: a thorough understanding of our products and our customer journey.
• Active Listening: Pay attention to customer needs and concerns.
• Empathy: Show understanding and compassion.
• Conflict Resolution: Handle disputes calmly and effectively.
• Problem Solving: Find solutions to customer issues.
• Effective Communication: Clearly convey information. Adaptability: Adjust to different situations and customer personalities.

Benefits of joining our team:

• Canteen
• Causal dress
• Discounted or free food
• Free, on‑site parking
• Company support benefits

Please note if you are successful in obtaining this role you will be a temporary employee of Challenge TRG Recruitment.