At a Glance
- Tasks: Provide top-notch support to patients and manage administrative processes.
- Company: Join Europe's largest cancer centre, dedicated to patient care.
- Benefits: Flexible working hours, career development, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to join our growing and successful Private Care Division within Europe's largest cancer centre and to provide the highest standards of support to our patients.
This job sharing position is a customer-facing role based at Sutton working 22.5 hours per week operating across core hours between 0800-1800 on Monday, Tuesday and Wednesday.
Core Values- Put patients first - consider patients' needs and wishes in all that they do.
- Take pride in what they do - strive for highest standards in their own work and challenge colleagues to do the same.
- Strive to be the best - in terms of patient care and teamwork.
- Act with integrity - maintain the privacy and dignity of patients, work with integrity, be trustworthy and be accountable for own work.
- Respect others - patients, visitors and colleagues. Actively give and receive feedback.
The post holder will be required to work as part of the Private Care Accounts Team delivering the highest level of customer service to both patients and consultants. The Private Care Coordinator will manage the registration and administration process with a focus on minimising the risk of debt and work in accordance to the hospitals policies and procedures and all relevant legislation.
QualificationsThe successful candidate will be a versatile, lateral thinker with an eye for detail and excellent customer service skills. They will put the patient first and be a confident communicator, comfortable in dealing with people at all levels in a polite, empathetic and professional manner. They will be customer-focussed, energetic, resilient, able to demonstrate initiative as well as prioritise a busy workload, and have a good understanding of the Private Care offer within the Royal Marsden NHS Foundation Trust structure.
About the Royal Marsden NHS Foundation TrustThe Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
Career Opportunities & BenefitsAt The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements.
Private Care Coordinator in Sutton employer: The Royal Marsden
The Royal Marsden NHS Foundation Trust is an exceptional employer, offering a dynamic and supportive work environment for those passionate about providing top-tier cancer care. With a strong commitment to employee development, flexible working arrangements, and a culture that prioritises patient needs and teamwork, staff are empowered to excel in their roles while making a meaningful impact on patients' lives. Located in Sutton, this role not only provides the opportunity to be part of a world-leading cancer centre but also fosters a sense of pride and integrity in delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Private Care Coordinator in Sutton
✨Tip Number 1
Network like a pro! Reach out to current employees at the Royal Marsden through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Private Care Division.
✨Tip Number 2
Prepare for the interview by understanding the core values of the Royal Marsden. Think of examples from your past that demonstrate how you put patients first, act with integrity, and strive for excellence. This will show you're a perfect fit!
✨Tip Number 3
Practice your communication skills! As a Private Care Coordinator, you'll need to be a confident communicator. Role-play with a friend or family member to get comfortable discussing your experience and how it aligns with the job requirements.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Royal Marsden team.
We think you need these skills to ace Private Care Coordinator in Sutton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Private Care Coordinator role. We want to see how you put patients first and demonstrate excellent customer service!
Showcase Your Communication Skills:Since this role involves dealing with patients and consultants, it's crucial to showcase your communication skills. Use examples in your application that demonstrate your ability to communicate effectively and empathetically.
Highlight Your Attention to Detail:As a Private Care Coordinator, you'll need to manage registrations and administration processes. Be sure to mention any experiences where your attention to detail made a difference, as this is key for minimising risks and ensuring smooth operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at The Royal Marsden
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Private Care Coordinator role. Familiarise yourself with the responsibilities and core values of the Royal Marsden NHS Foundation Trust. This will help you tailor your answers to show how you can contribute to their mission of putting patients first.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you went above and beyond for a patient or client, and how you handled challenging situations with empathy and professionalism.
✨Demonstrate Your Attention to Detail
As a Private Care Coordinator, attention to detail is crucial. During the interview, highlight instances where your meticulous nature made a difference in your work. You could mention how you managed administrative tasks or ensured compliance with policies, showcasing your ability to minimise risks effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the organisation. Inquire about the team dynamics, how they measure success in patient care, or what challenges the Private Care Division is currently facing. This shows you’re engaged and serious about contributing to their goals.
